Operations Support Professional

Velux Deutschland Gmbh; Belgique; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Remote work (2 days/wk)

Meal vouchers

Health insurance

Daylight-filled workplace

Coffee and snacks

Employee discounts

Learning & development

Résumé du poste

VELUX Belgium is seeking a Customer Service Advisor to be a key contact for customers, dealers, installers and end users by phone and email. You will understand needs, guide choices and provide accurate information on products, services and orders, while building strong internal relationships.

You will be trained to develop product knowledge, work cross-functionally, and contribute to an excellent customer experience from the first contact.

Qualifications

• Fluent in French and Dutch, both written and spoken.
• Strong listening skills with ability to ask the right questions.
• Friendly, professional and confident communication.
• Accurate data handling and attention to detail.
• Comfort with using different systems and digital tools.
• Adaptable to new initiatives and changing priorities.
• Open to feedback and eager to learn.
• Commercial mindset to identify opportunities during conversations.

Responsabilités

• Support customers, dealers, installers and end users by phone and email.
• Understand customer needs and recommend the most suitable VELUX solution.
• Provide clear and accurate information about products, services, orders and conditions.
• Build positive relationships with customers and colleagues.
• Follow up on customer requests and coordinate with other departments when needed.
• Recognise commercial opportunities and respond to them naturally.
• Navigate different systems and information tools to provide fast and accurate answers.
• Contribute to an excellent customer experience from the first contact onwards.

Description du poste

Customer Service Advisor – VELUX Belgium Do you enjoy helping customers, finding the right solution and making every interaction count? Would you like to join a close-knit team within an international market leader? Then this could be your next opportunity at VELUX. At VELUX, we create better living environments by bringing daylight and fresh air into people’s homes. As a Customer Service Advisor, you will play a key role in delivering the experience our customers expect from our brand. You will join an international company where you can grow, develop your expertise and shape your career while making a real difference for our customers every day.

Your role

As a Customer Service Advisor, you are one of the main points of contact for VELUX Belgium. By phone and email, you help customers, dealers, installers and end users with questions about our products, services and ongoing orders. Your goal is simple: understand what the customer needs and help them find the right solution. You listen carefully, ask the right questions and guide customers through their options. When a request requires more technical expertise, you can rely on your colleagues in After Sales Service. No VELUX product expertise yet? No problem. You will receive thorough training to build the knowledge and confidence you need. Because Customer Service works closely with many teams across the organisation, you will also quickly build a strong internal network and become an important link between our customers and colleagues.

What you will do

• Support customers, dealers, installers and end users by phone and email
• Understand customer needs and recommend the most suitable VELUX solution
• Provide clear and accurate information about products, services, orders and conditions
• Build positive relationships with customers and colleagues
• Follow up on customer requests and coordinate with other departments when needed
• Recognise commercial opportunities and respond to them naturally
• Navigate different systems and information tools to provide fast and accurate answers
• Contribute to an excellent customer experience from the first contact onwards

What you bring

• Are fluent in French and Dutch, both written and spoken
• Are a strong listener and know how to ask the right questions
• Communicate in a friendly, professional and confident way
• Work accurately and process information carefully
• Feel comfortable using different systems and digital tools
• Adapt quickly to new initiatives and changing priorities
• Are open to feedback and eager to keep learning
• Have a commercial mindset and recognise opportunities during customer conversations
• Enjoy working as part of a team

Why VELUX?

At VELUX, you will join a global market leader whose products improve the everyday lives of millions of people. We believe that great customer experiences start with great people. That is why we invest in your development and give you the opportunity to learn, grow and take ownership of your career. You will work in an international environment where collaboration, feedback and continuous improvement are part of everyday life.

What we offer

You can expect an attractive salary package together with a strong range of benefits:

• 2 days of remote work per week
• Meal vouchers
• Comprehensive health and hospitalisation insurance for you and your family
• A modern, recently renovated workplace filled with daylight and fresh air
• Free coffee, tea, fresh organic fruit and snacks at the office
• Employee discounts on VELUX products for you and your loved ones
• A supportive and enthusiastic team
• Learning and development opportunities within an international organisation

About VELUX

For almost 80 years, the VELUX Group has created better living environments for people around the world by bringing daylight and fresh air through the roof. Our product portfolio includes roof windows, modular skylights, decorative blinds, sun screening products, roller shutters, installation solutions and smart home solutions. Today, we operate globally with sales and manufacturing activities in more than 38 countries and approximately 12,500 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non‑profit foundations – THE VELUX FOUNDATIONS – and the founding family.

You’ve probably already heard about our goal to transform spaces into favorite places. We’ve been on this mission since we started in Denmark in 1941, and now we’re recognized as a global market leader. But what else should you know about who we are?

Inside VELUX: Meet the People Behind the Brand