Dutch & French Customer Service Advisor - Remote (2 days)

VELUX; Sint-Katelijne-Waver; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote work 2 days/week

Meal vouchers

Health insurance for you and family

Modern daylight-oriented workplace

Coffee and snacks

Employee discounts

Supportive team

Learning and development

Résumé du poste

VELUX Belgium is seeking a Customer Service Advisor to be the first point of contact for customers, dealers, installers and end users. By phone and email, you will understand customer needs and guide them to the best Velux solution while building strong relationships.

You will receive thorough training and work in a hybrid setup with two days of remote work. Fluency in French and Dutch, both written and spoken, is required, and you will collaborate across teams to ensure fast, accurate responses

Qualifications

• Fluent in French and Dutch (written and spoken).
• Strong listener and know how to ask the right questions.
• Communicate in a friendly, professional and confident way.

Responsabilités

• Support customers, dealers, installers and end users by phone and email
• Understand customer needs and recommend the most suitable VELUX solution
• Provide clear and accurate information about products, services, orders and conditions
• Build positive relationships with customers and colleagues
• Follow up on customer requests and coordinate with other departments when needed
• Recognise commercial opportunities and respond to them naturally
• Navigate different systems and information tools to provide fast and accurate answers
• Contribute to an excellent customer experience from the first contact onwards

Connaissances

Fluent in French and Dutch

Active listening

Questioning skills

Clear communication

Attention to detail

Digital tools

Adaptability

Feedback oriented

Commercial mindset

Teamwork

Description du poste

VELUX Belgium is seeking a Customer Service Advisor to be the first point of contact for customers, dealers, installers and end users. By phone and email, you will understand customer needs and guide them to the best Velux solution while building strong relationships.

You will receive thorough training and work in a hybrid setup with two days of remote work. Fluency in French and Dutch, both written and spoken, is required, and you will collaborate across teams to ensure fast, accurate responses