Operations Support Professional

VELUX; Sint-Katelijne-Waver; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote work 2 days/week

Meal vouchers

Health insurance for you and family

Modern daylight-oriented workplace

Coffee and snacks

Employee discounts

Supportive team

Learning and development

Résumé du poste

VELUX Belgium is seeking a Customer Service Advisor to be the first point of contact for customers, dealers, installers and end users. By phone and email, you will understand customer needs and guide them to the best Velux solution while building strong relationships.

You will receive thorough training and work in a hybrid setup with two days of remote work. Fluency in French and Dutch, both written and spoken, is required, and you will collaborate across teams to ensure fast, accurate responses

Qualifications

• Fluent in French and Dutch (written and spoken).
• Strong listener and know how to ask the right questions.
• Communicate in a friendly, professional and confident way.

Responsabilités

• Support customers, dealers, installers and end users by phone and email
• Understand customer needs and recommend the most suitable VELUX solution
• Provide clear and accurate information about products, services, orders and conditions
• Build positive relationships with customers and colleagues
• Follow up on customer requests and coordinate with other departments when needed
• Recognise commercial opportunities and respond to them naturally
• Navigate different systems and information tools to provide fast and accurate answers
• Contribute to an excellent customer experience from the first contact onwards

Connaissances

Fluent in French and Dutch

Active listening

Questioning skills

Clear communication

Attention to detail

Digital tools

Adaptability

Feedback oriented

Commercial mindset

Teamwork

Description du poste

Customer Service Advisor – VELUX Belgium

Do you enjoy helping customers, finding the right solution and making every interaction count? Would you like to join a close-knit team within an international market leader? Then this could be your next opportunity at VELUX.

At VELUX, we create better living environments by bringing daylight and fresh air into people’s homes. As a Customer Service Advisor , you will play a key role in delivering the experience our customers expect from our brand.

You will join an international company where you can grow, develop your expertise and shape your career while making a real difference for our customers every day.

Your role

As a Customer Service Advisor , you are one of the main points of contact for VELUX Belgium.

By phone and email, you help customers, dealers, installers and end users with questions about our products, services and ongoing orders.

Your goal is simple: understand what the customer needs and help them find the right solution.

You listen carefully, ask the right questions and guide customers through their options. When a request requires more technical expertise, you can rely on your colleagues in After Sales Service.

No VELUX product expertise yet? No problem. You will receive thorough training to build the knowledge and confidence you need.

Because Customer Service works closely with many teams across the organisation, you will also quickly build a strong internal network and become an important link between our customers and colleagues.

What you will do

• Support customers, dealers, installers and end users by phone and email

• Understand customer needs and recommend the most suitable VELUX solution

• Provide clear and accurate information about products, services, orders and conditions

• Build positive relationships with customers and colleagues

• Follow up on customer requests and coordinate with other departments when needed

• Recognise commercial opportunities and respond to them naturally

• Navigate different systems and information tools to provide fast and accurate answers

• Contribute to an excellent customer experience from the first contact onwards

What you bring

For this role, your attitude towards customers matters just as much as your experience.

You enjoy helping people, communicate clearly and stay solution-focused even when situations become more complex.

You also:

• Are fluent in French and Dutch , both written and spoken

• Are a strong listener and know how to ask the right questions

• Communicate in a friendly, professional and confident way

• Work accurately and process information carefully

• Feel comfortable using different systems and digital tools

• Adapt quickly to new initiatives and changing priorities

• Are open to feedback and eager to keep learning

• Have a commercial mindset and recognise opportunities during customer conversations

• Enjoy working as part of a team

Why VELUX?

At VELUX, you will join a global market leader whose products improve the everyday lives of millions of people.

We believe that great customer experiences start with great people. That is why we invest in your development and give you the opportunity to learn, grow and take ownership of your career.

You will work in an international environment where collaboration, feedback and continuous improvement are part of everyday life.

What we offer

You can expect an attractive salary package together with a strong range of benefits:

• 2 days of remote work per week

• Meal vouchers

• Comprehensive health and hospitalisation insurance for you and your family

• A modern, recently renovated workplace filled with daylight and fresh air

• Free coffee, tea, fresh organic fruit and snacks at the office

• Employee discounts on VELUX products for you and your loved ones

• A supportive and enthusiastic team

• Learning and development opportunities within an international organisation

About VELUX

For almost 80 years, the VELUX Group has created better living environments for people around the world by bringing daylight and fresh air through the roof.

Our product portfolio includes roof windows, modular skylights, decorative blinds, sun screening products, roller shutters, installation solutions and smart home solutions.

Today, we operate globally with sales and manufacturing activities in more than 38 countries and approximately 12,500 employees worldwide.

The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit foundations – THE VELUX FOUNDATIONS – and the founding family.

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