Dutch-English Travel Support Agent (Remote/Greece)

Business Intelligence Sales Consultants; Antwerpen; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Hotel accommodation (3 weeks)

Relocation allowance €300

Private Health & Life Insurance

25 days annual leave

Sundays and night shift pay

Job summary

Business Intelligence Sales Consultants in Athens, Greece is seeking a customer service professional to respond to inquiries by phone and email, log feedback, and resolve issues within SLAs. You will maintain meticulous records in the CRM and escalate complaints as required, while troubleshooting with system knowledge and documentation.

The role offers a monthly salary of €1,500 gross, paid 14 times a year, with relocation support and private health and life insurance.

Qualifications

• Native Dutch required.
• English proficiency at C1 level.
• Strong troubleshooting abilities.
• HS diploma or higher required.
• Able to work independently and in a fast-paced team.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed SLAs.
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch (Native)

English (C1)

Problem solving

Independent worker

Education

High School Diploma or higher

Job description

Business Intelligence Sales Consultants in Athens, Greece is seeking a customer service professional to respond to inquiries by phone and email, log feedback, and resolve issues within SLAs. You will maintain meticulous records in the CRM and escalate complaints as required, while troubleshooting with system knowledge and documentation.

The role offers a monthly salary of €1,500 gross, paid 14 times a year, with relocation support and private health and life insurance.