Documentation & Training Officer

Altia; Brussel Hoofdstad; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Altia is seeking a Documentation & Training Officer to develop user-focused content and documentation for managing Communication Framework Contracts. You will create web-based docs, FAQs, and tutorials while translating complex procurement processes for non-specialists.

You will collaborate with SMEs and project managers to ensure accuracy and deliver presentations, workshops, and webinars in an international environment.

Qualifikationen

• End-user documentation: manuals, quick guides, FAQs and accessible web documentation.
• Collaborative authoring and content governance tools: Confluence and SharePoint.
• Proficiency in Microsoft 365.
• Professional authoring and documentation tools such as MadCap Flare, Adobe Technical Communication Suite, Markdown and Confluence.
• E-learning authoring tools and LMS: Articulate 360, Adobe Captivate and Moodle.
• Knowledge of HTML/HTML5, CSS and JavaScript, plus screen-recording/video editing tools such as Camtasia or Adobe Premiere Rush.
• Spoken and written English or French at a minimum B2 level.
• Excellent writing and communication skills, autonomy, results orientation, ability to work in international and multicultural teams.

Aufgaben

• Producing web-based documentation (knowledge articles, FAQs, tutorials) and training materials.
• Translating complex procurement processes and business requirements into practical information for non-specialist audiences.
• Collaborating with Subject Matter Experts (SMEs) and project managers to ensure technical accuracy.
• Organizing and delivering presentations, workshops, and webinars.

Kenntnisse

End-user docs

Confluence

SharePoint

Microsoft 365

MadCap Flare

Adobe TCS

Markdown

Articulate 360

Adobe Captivate

Moodle

HTML/HTML5

CSS

JavaScript

Screen recording

Video editing (Camtasia/Premiere Rush)

English or French (B2)

Excellent writing/communication

Tools

Confluence

SharePoint

MadCap Flare

Adobe Technical Communication Suite

Markdown

Confluence

Articulate 360

Adobe Captivate

Moodle

Camtasia

Adobe Premiere Rush

Jobbeschreibung

Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability.

Are you passionate about helping users get the most out of digital tools? Do you enjoy creating engaging training materials, delivering impactful learning experiences, and supporting users in an international environment?

We are looking for a Documentation & Training Officer to develop and manage user-oriented content, guidance, and documentation concerning the management of Communication Framework Contracts.

Location

Remote

As part of the IT Training team, you will be responsible for:

• Producing web-based documentation (knowledge articles, FAQs, tutorials) and training materials.
• Translating complex procurement processes and business requirements into practical information for non-specialist audiences.
• Collaborating with Subject Matter Experts (SMEs) and project managers to ensure technical accuracy.
• Organizing and delivering presentations, workshops, and webinars.

Minimum Requirements

Required knowledge and skills

• End-user documentation: manuals, quick guides, FAQs and accessible web documentation.
• Collaborative authoring and content governance tools: Confluence and SharePoint.
• Proficiency in Microsoft 365.
• Professional authoring and documentation tools such as MadCap Flare, Adobe Technical Communication Suite, Markdown and Confluence.
• E-learning authoring tools and Learning Management Systems: Articulate 360, Adobe Captivate and Moodle.
• Knowledge of HTML/HTML5, CSS and JavaScript, as well as screen-recording and video-editing tools—such as Camtasia or Adobe Premiere Rush—is considered an advantage.
• Spoken and written English or French at a minimum B2 level.
• Excellent writing and communication skills, autonomy, results orientation, ability to work in international and multicultural teams, and the ability to rapidly understand complex technical concepts.

The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men (Royal Decree-Law 6/2019).