Desktop Support Engineer - VIP IT Support & Onboarding

Cognizant; Brussel; Sur place; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Cover

Car or Mobility Budget

Work-from-Home Allowance

32 Vacation Days

Pension Plan

Luncheon Vouchers

Travel Insurance

EcoCheques

Travel & Entertainment Expenses

Laptop

Mobile Phone with Subscription

Résumé du poste

Cognizant Belgium is seeking a Desktop Support Engineer to deliver high-quality IT service and user support to colleagues across offices. You will work in the IT Service Desk, handling tickets, imaging devices, onboarding new starters, and VIP support for senior stakeholders.

This is a full-time, office-based role requiring five days per week on-site, with flexibility for after-hours activities. You will follow HAM/AMDB processes and contribute to incident response and knowledge base maintenance.

Qualifications

• 4+ years of IT support experience in a corporate environment.
• Strong troubleshooting skills with investigation capabilities.
• Solid knowledge of Windows 11 and Office 365 (Teams).
• Experience with iPhone/iPad technology and mobile apps.
• Experience with Azure Virtual Desktop (AVD).
• French or Dutch language proficiency (written and spoken).

Responsabilités

• Log, monitor, and resolve support requests and incidents via the ticketing system.
• Troubleshoot hardware and software issues and escalate when required.
• Manage lifecycle of end-user devices (laptops, iPhone, peripherals) including imaging and stock management.
• Provide onboarding support with fully configured devices for new starters.
• Provide VIP support for partners and senior stakeholders.
• Maintain documentation and knowledge base for IT procedures.
• Support during Major Incidents and after-hours when approved.

Connaissances

IT support experience

Windows 11

Office 365

iPhone/iPad

Azure Virtual Desktop

French or Dutch

Troubleshooting

Description du poste

Cognizant Belgium is seeking a Desktop Support Engineer to deliver high-quality IT service and user support to colleagues across offices. You will work in the IT Service Desk, handling tickets, imaging devices, onboarding new starters, and VIP support for senior stakeholders.

This is a full-time, office-based role requiring five days per week on-site, with flexibility for after-hours activities. You will follow HAM/AMDB processes and contribute to incident response and knowledge base maintenance.