Hybrid IT Support Engineer - On-site & Remote Ready

mateco IT; Waregem; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Waregem home base

Work from home up to 1 day per week

32 days annual leave

Hospitalisation and group insurance

Laptop and smartphone

Training and development opportunities

Supportive team with knowledge sharing

Résumé du poste

mateco IT is seeking an IT Support Engineer based in Waregem to deliver first-line support to colleagues across Belgian offices. You will troubleshoot Microsoft 365, Windows and hardware issues, and travel regularly to on-site locations to resolve problems and install equipment.

You will contribute to IT service improvements, document solutions, and participate in national and international IT projects. A degree in IT or equivalent experience is required, with fluency in Dutch and English.

Qualifications

• Degree in IT or equivalent experience.
• Initial IT support experience is a plus.
• Solid knowledge of Windows, Microsoft 365 and Active Directory.
• Experience with Intune, Azure AD, Windows Server or networking is a plus.
• Structured, accurate documentation and proactive problem solving.
• Fluent in Dutch and English; French knowledge is a plus.
• Valid B driving licence and willingness to travel between Belgian locations.

Responsabilités

• Provide first-line IT support to end users, remotely and on-site.
• Handle incidents, service requests and technical questions via ticketing system.
• Analyse and resolve issues, escalate to second-line when needed.
• Install, configure and maintain laptops, desktops, smartphones and other devices.
• Support users with Microsoft 365, Windows and standard business apps.
• Create and maintain user guides and technical documentation.
• Identify recurring issues and suggest improvements; contribute to IT projects.

Connaissances

Customer-oriented

Problem-solving

Dutch & English fluency

Teamwork

Formation

Degree in IT or equivalent experience

Outils

Windows

Microsoft 365

Active Directory

Intune

Azure AD

Windows Server

Description du poste

mateco IT is seeking an IT Support Engineer based in Waregem to deliver first-line support to colleagues across Belgian offices. You will troubleshoot Microsoft 365, Windows and hardware issues, and travel regularly to on-site locations to resolve problems and install equipment.

You will contribute to IT service improvements, document solutions, and participate in national and international IT projects. A degree in IT or equivalent experience is required, with fluency in Dutch and English.