Desktop Support Engineer

William E Henley Management Services; Antwerpen; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A reputable IT services company is seeking an experienced Local IT Engineer to provide deskside and onsite support in Antwerp, Belgium. The candidate must have 2-5 years of hands-on experience with Microsoft Operating Systems and desktop troubleshooting. Key responsibilities include support for network related issues and assisting end users with mobile device setups. A+ Certification or equivalent is preferred. Strong communication skills and an understanding of ITIL processes will be essential.

Qualifications

• Minimum 2-5 years of hands-on experience as deskside/onsite support.
• Strong skills in troubleshooting Microsoft Office applications.
• Basic understanding of audio/video equipment and conference room setup.

Responsabilités

• Provide hands-on support for network and datacenter equipment.
• Troubleshoot and assist end users with mobile device setup and performance issues.
• Support handheld devices like Blackberry, Android, and iOS.

Connaissances

Deskside support

Microsoft Operating System installation

Troubleshooting MS Office

Desktop support knowledge

Mobile device support

Communication skills

ITIL processes

Formation

A+ Certification or equivalent

Outils

Service Now

Remote desktop applications

Description du poste

• Minimum 2-5 Yrs hands on experience as deskside /Onsite support/local IT engineer
• language : Local + English
• Full time position

Tasks

Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices

Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

Strong desktop support knowledge including hardware, software, and networking concepts

Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Basic understanding of Audio/Video equipment and conference room setup

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

Handheld Blackberry, Android & IOS support knowledge

Strong written and verbal communication skills

Good Understanding of ITIL processes

Hand on Experience on ITSM tools like Service Now

A+ Certified or Equivalent Certified Preferred