Delivery Operations Lead — Data-Driven Network Optimizer

Just Eat Takeaway.com; Schaarbeek; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to own network outcomes, from on-time delivery to cost control. You will analyze large data sets, identify root causes, and lead experiments in collaboration with central analytics teams.

The role requires strong stakeholder influence, pragmatic decision-making, and a hands-on approach to tuning configurations, budgets, and zone performance across the Belgium market.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting).
• Track record of driving operational targets in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis.

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections.
• Budget accountability and cost optimisation across the delivery network.
• Accountability for operational configurations across fees, incentives, utilisation and assignment logic.
• Implementation and administration of configurations with central support.
• Evaluate potential changes, communicate implications to stakeholders, influence as needed.
• Use analytical tools to identify trends and share recommendations for network decisions.
• Propose and support network experiments with central analytics teams and approve changes.
• Ad hoc project support such as playbook docs, new zone launches, and zone throttling.
• Identify opportunities for continuous improvement via root cause investigations.
• Collaborate with global and local stakeholders to align priorities and share best practices.
• Crisis management support as needed to ensure business continuity.

Skills

Data analysis

Stakeholder management

Decision making under uncertainty

Fast learner

Attention to detail

Bias for action

Education

Bachelor's degree or equivalent in quantitative fields

Job description

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to own network outcomes, from on-time delivery to cost control. You will analyze large data sets, identify root causes, and lead experiments in collaboration with central analytics teams.

The role requires strong stakeholder influence, pragmatic decision-making, and a hands-on approach to tuning configurations, budgets, and zone performance across the Belgium market.