D365 CRM & Sales Lead — IT & Business Analyst

Schréder; Luik; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Schréder in Liège, Belgium is seeking a D365 CRM & Sales Business Analyst to govern and evolve our Dynamics 365 ecosystem. You will serve as the primary functional IT contact between Domain Leads, Business Process Owners, GAB, support teams, developers and partners, focusing on lifecycle management, changes and rollout activities.

You will own daily management of Dynamics 365 apps (Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations), ensure

Qualifications

• Proven experience in Dynamics 365 CRM and Sales modules.
• Ability to translate business requirements into functional specs.
• Strong governance and security awareness.
• Experience coordinating with partners and stakeholders.

Responsabilités

• Application Management: Own daily management of Dynamics 365 applications including Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations; ensure availability and quality.
• Functional Analysis & Change Requests: Analyze business requirements and assess feasibility using standard Microsoft capabilities; translate requirements into functional specs; coordinate testing before deployment.
• Incident & Bug Management: Analyze production issues, investigate root causes with users and developers, validate fixes, escalate when needed.
• Rollout & Configuration Management: Configure and maintain application settings during rollouts; support deployment of new entities and regions; ensure configuration consistency.
• Testing: Define and execute test scenarios; validate bug fixes; review evidence and documentation; ensure regression risks are covered.
• Governance & Security: Maintain governance principles; review security role concepts and access models; ensure consistency across regions; promote standard Microsoft functionality.
• Vendor & Partner Coordination: Work with implementation partners; review deliverables and estimates; ensure quality of developments and configurations.
• AI & Innovation: Promote Microsoft Copilot capabilities and AI features to improve productivity; support adoption of new Microsoft technologies.

Connaissances

Dynamics 365

Business Analysis

Stakeholder Engagement

Outils

Dynamics 365 Applications

Description du poste

Schréder in Liège, Belgium is seeking a D365 CRM & Sales Business Analyst to govern and evolve our Dynamics 365 ecosystem. You will serve as the primary functional IT contact between Domain Leads, Business Process Owners, GAB, support teams, developers and partners, focusing on lifecycle management, changes and rollout activities.

You will own daily management of Dynamics 365 apps (Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations), ensure