Lead Solution Architect (Brussels) 29-04-2026

ENTICO ICT; Brussel Hoofdstad; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

ENTICO ICT is seeking a Lead Solution Architect for their CRM domain, requiring 10 years of experience in Microsoft Dynamics 365 Sales, Marketing, and Customer Service. The role involves analyzing business needs, designing targeted solutions, and ensuring effective integration while leading up-skilling initiatives for the internal team. Strong leadership, coaching, and independent working skills are essential, along with fluency in English and ideally French and Dutch. This position aims to contribute to CRM transformations and improvements.

Qualifications

• Minimum 10 years of hands-on experience required.
• Experience in leading CRM implementation projects with a significant scale.
• Ability to work independently and in teams.

Responsabilités

• Analyze business needs and represent interests.
• Design future-oriented CRM solutions.
• Collaborate to integrate solutions effectively.
• Conduct fit/gap analysis.
• Evaluate and select appropriate technologies.
• Document architectural solutions.
• Conduct workshops and ensure understanding.

Connaissances

CRM implementation

Microsoft Dynamics 365

Project management

Coaching

Business analysis

Communication

Formation

TOGAF Certification

Microsoft Dynamics 365 Certifications

Description du poste

We are looking for a Lead Solution Architect for our CRM domain with expertise and extensive experience in Microsoft Dynamics 365 Sales, Marketing, Customer Service and Power Platform.

Key Responsibilities

• Analyzing the current business needs and systems of stakeholders to gain a deep understanding of their requirements and challenges to be able to represent interests towards integrators in both project- and CoE-mode
• Designing future-oriented solutions as part of the CRM transformation roadmap that leverage our central digital stack and product portfolio and align with the organization's strategic goals.
• Collaborating with various teams to ensure that the designed solutions are effectively integrated into the existing landscape and meet operational requirements.
• Conducting fit/gap analysis to define the solution design including to-be processes, solution architecture, integration design, migration approach and non-functional (e.g. performance) requirements.
• Product modeling according to the Product/Capability model to ensure that our solutions are consistent and reusable within the broader product portfolio.
• Together with the Enterprise and technical architects, evaluating and selecting technologies and frameworks that meet business needs and contribute to the realization of scalable and sustainable solutions.
• Documenting the architectural solutions and ensuring clear communication to all stakeholders involved.
• Conducting workshops and consultations with internal teams to ensure that the solutions are well understood and well implemented.
• Ensuring continuous improvement and innovation within the solutions by utilizing new technologies and methodologies.
• Guiding on the up-skilling of current internal team.

Skills & Qualifications

• Minimum 10 years of hands‑on experience
• Minimum 10 in a similar architect role
• Were involved in multiple large-sized (1000+ man days) CRM implementation projects characterized by systematic and milestone‑driven work
• Ability to work independently, as well as in project teams and take ownership accountability and responsibility
• Coaching skills by closely working together with other colleagues
• Fluent in English and ideally in French and Dutch
• Certified Microsoft Dynamics 365 Sales, Marketing and Customer service
• Certified Microsoft Dynamics 365 Power Apps + Dynamics 365 Solution Architect Expert
• Certified TOGAF or equivalent experience