D365 CRM & Sales Lead IT Manager

Schréder; Luik; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Schréder in Liège, Belgium is seeking a D365 CRM & Sales Business Analyst to govern and evolve our Dynamics 365 ecosystem. You will serve as the primary functional IT contact between Domain Leads, Business Process Owners, GAB, support teams, developers and partners, focusing on lifecycle management, changes and rollout activities.

You will own daily management of Dynamics 365 apps (Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations), ensure

Qualifications

• Proven experience in Dynamics 365 CRM and Sales modules.
• Ability to translate business requirements into functional specs.
• Strong governance and security awareness.
• Experience coordinating with partners and stakeholders.

Responsabilités

• Application Management: Own daily management of Dynamics 365 applications including Sales, Customer Service, Customer Insights/Marketing, Project Operations and Finance & Operations; ensure availability and quality.
• Functional Analysis & Change Requests: Analyze business requirements and assess feasibility using standard Microsoft capabilities; translate requirements into functional specs; coordinate testing before deployment.
• Incident & Bug Management: Analyze production issues, investigate root causes with users and developers, validate fixes, escalate when needed.
• Rollout & Configuration Management: Configure and maintain application settings during rollouts; support deployment of new entities and regions; ensure configuration consistency.
• Testing: Define and execute test scenarios; validate bug fixes; review evidence and documentation; ensure regression risks are covered.
• Governance & Security: Maintain governance principles; review security role concepts and access models; ensure consistency across regions; promote standard Microsoft functionality.
• Vendor & Partner Coordination: Work with implementation partners; review deliverables and estimates; ensure quality of developments and configurations.
• AI & Innovation: Promote Microsoft Copilot capabilities and AI features to improve productivity; support adoption of new Microsoft technologies.

Connaissances

Dynamics 365

Business Analysis

Stakeholder Engagement

Outils

Dynamics 365 Applications

Description du poste

To pursue our growing and reinforce the IT team, we are currently looking for a D365 CRM & Sales Business Analyst in Liège, Belgium.

As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners. The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.

Application Management

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.

Functional Analysis & Change Requests

• Analyze business requirements provided by Domain Leads and BPOs.
• Assess feasibility using standard Microsoft capabilities.
• Challenge unnecessary customization.
• Translate requirements into clear functional specifications.
• Review functional and technical documentation produced by partners, including Functional Gap Design documents.
• Coordinate testing activities before deployment.
• Monitor post-release behaviour.

Incident & Bug Management

• Analyze production issues and support tickets.
• Investigate root causes together with business users, support teams and developers.
• Validate proposed fixes.
• Escalate critical issues when required.

Rollout & Configuration Management

• Configure and maintain application settings during rollouts.
• Support deployment of new legal entities, business units and countries.
• Ensure configuration consistency across regions.
• Coordinate rollout readiness with business stakeholders and implementation partners.

Testing

• Define and execute test scenarios.
• Validate bug fixes.
• Review test evidence and documentation.
• Ensure regression risks are properly covered.
• Approve releases from a functional perspective.

Governance & Security

• Maintain application governance principles.
• Validate security role concepts.
• Review access models.
• Ensure consistency of business processes across regions.
• Promote standard Microsoft functionality whenever possible.

Vendor & Partner Coordination

• Work closely with implementation partners.
• Challenge estimates when required.
• Review deliverables.
• Ensure expected quality of developments and configurations.

AI & Innovation

• Promote efficient use of Microsoft Copilot capabilities.
• Assess opportunities to improve productivity through AI features.
• Support adoption of new Microsoft technologies when relevant.