Customer Success & Delivery Manager

Crimson7; Belgique; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Crimson7 in Belgium is seeking a proactive Customer Success & Delivery Manager to ensure the successful deployment of our cybersecurity SaaS solutions, oversee the delivery of our managed services, and build strong, long-term customer relationships.

You will act as the primary operational point of contact for customers, coordinating internal teams across Sales, Managed Services and Engineering to ensure high-quality service delivery, timely deployments, and ongoing customer value realization.

Qualifikationen

• 5+ years in customer success, IT service delivery, or technical project management.
• Good understanding of cybersecurity technologies and SaaS solutions.
• Strong project management, organizational, and communication skills.
• Customer-focused and able to manage multiple priorities.

Aufgaben

• SaaS deployment: coordinate and support implementation, configuration, onboarding.
• Customer success: maintain regular contact, monitor satisfaction and adoption, address needs.
• Managed services delivery: plan, coordinate, and oversee delivery on time, within scope and budget.
• Internal coordination with Sales, Managed Services, and Engineering teams.
• Continuous improvement of onboarding, project management, and customer engagement processes.

Kenntnisse

Customer success

IT service delivery

Technical project management

Cybersecurity knowledge

Jobbeschreibung

We are looking for a proactive and customer-oriented Customer Success & Delivery Manager to ensure the successful deployment of our cybersecurity SaaS solutions, oversee the delivery of our managed services, and build strong, long-term customer relationships.

You will act as the primary operational point of contact for customers, coordinating internal teams and ensuring high-quality service delivery.

Responsibilities

• SaaS deployment: coordinate and support the implementation, configuration, and onboarding of our cybersecurity solutions
• Customer success: maintain regular customer contact, monitor satisfaction and adoption, and proactively address customer needs
• Managed services delivery: plan, coordinate, and oversee the delivery of our managed services, on time, within scope and budget
• Internal coordination: work closely with Sales, Managed Services, and Engineering teams to ensure seamless service delivery
• Continuous improvement: optimize onboarding, project management, and customer engagement processes

Requirements

• 5+ years of experience in customer success, IT service delivery, or technical project management
• Good understanding of cybersecurity technologies and SaaS solutions
• Strong project management, organizational, and communication skills
• Customer-focused, proactive, and comfortable managing multiple priorities

Nice to Have

• Experience in cybersecurity managed services or IT services

What We Offer

A dynamic role combining cybersecurity, customer relationships, and project delivery, with the opportunity to shape our customer experience and contribute to our company's growth.