CX Transformation Lead for Employee Experience

Pluxee; Brussel Hoofdstad; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Meaningful work

Great culture

Empowering environment

Job summary

Pluxee is recruiting a CX Expert based in Brussels. You own end-to-end experience transformation, driving digital adoption, stakeholder autonomy, and operational efficiency across onboarding and in-life journeys.

You’ll analyze client and advisor experiences, identify frictions from data, and guide IT and marketing toward user-centric solutions that maximize usability and value. As both strategist and project manager, you lead change to elevate touchpoints and empower teams to deliver a

Qualifications

• 3+ years of experience in a CX-focused role, ideally in B2B or B2C service industries.
• Proven track record of leading or contributing to CX transformation initiatives.
• Bachelor’s degree required. MBA or advanced degree in Business, Marketing, IT or related field preferred.
• Preferred languages: EN, NL, or FR; at least EN plus NL or FR.

Responsibilities

• Continuously improve digital and service experiences by identifying frictions, implementing enhancements, and leveraging innovative tools to boost KPIs.
• Challenge Digital and Omnichannel Customer Journeys: Identify pain points and opportunities across the end-to-end customer lifecycle.
• Leverage data and feedback analytics to uncover root causes, prioritize improvements, and guide teams toward evidence-based decisions that elevate customer and advisor experiences.
• Champion Customer-Centric Culture: Align departments around shared CX goals and embed customer focus into daily operations.

Skills

CX strategy

Digital adoption

Data-driven

Stakeholder management

Cross-functional collaboration

Customer focus

Education

Bachelor’s degree

MBA or advanced degree preferred

Tools

AI tools

Job description

Pluxee is recruiting a CX Expert based in Brussels. You own end-to-end experience transformation, driving digital adoption, stakeholder autonomy, and operational efficiency across onboarding and in-life journeys.

You’ll analyze client and advisor experiences, identify frictions from data, and guide IT and marketing toward user-centric solutions that maximize usability and value. As both strategist and project manager, you lead change to elevate touchpoints and empower teams to deliver a