Senior Strategy & CX Consultant — Remote & Flexible Growth

Frog; Diegem; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexibility & Autonomy

Learning & Development

Supportive Community

Diverse Exposure

Résumé du poste

A leading consultancy in customer experience is seeking a Senior Strategist & CX consultant for their Brussels studio. The role involves driving business innovation and customer experience transformation projects, requiring expertise in qualitative and quantitative research, workshop facilitation, and a customer-centric focus. Candidates must have 2+ years of project experience and be fluent in Dutch and/or French with strong English proficiency. The company values a collaborative spirit and a mindset for improvement and innovation.

Qualifications

• 2+ years of project experience in customer experience design.
• Fluent in Dutch and/or French, full professional proficiency in English.
• Strong core consulting skills expected.

Responsabilités

• Drive projects related to Business Reinvention and CX Transformation.
• Design and conduct mixed-methods research.
• Translate research insights into experience directions.
• Facilitate workshops and client working sessions.

Connaissances

Qualitative & Quantitative research

Workshop facilitation

Advanced presentation design

Data analysis

Customer-centric focus

Design thinking

Storytelling

Formation

Master’s degree in Business, Management, Strategy, etc.

Outils

PowerPoint

Excel

Figma

Adobe CC

Description du poste

A leading consultancy in customer experience is seeking a Senior Strategist & CX consultant for their Brussels studio. The role involves driving business innovation and customer experience transformation projects, requiring expertise in qualitative and quantitative research, workshop facilitation, and a customer-centric focus. Candidates must have 2+ years of project experience and be fluent in Dutch and/or French with strong English proficiency. The company values a collaborative spirit and a mindset for improvement and innovation.