CX Project Lead - Customer Experience Delivery

Orange; Brussel; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Homeworking allowance

Performance bonus

Meal vouchers

Competitive salary

Résumé du poste

Orange Belgium is seeking a seasoned Project Manager to own and deliver complex initiatives from initiation to closure. You will coordinate cross-functional teams, manage budgets, timelines and scope while ensuring high-quality outcomes aligned with CX requirements.

You will lead stakeholder engagement, develop PM plans, monitor KPIs and drive customer-centric improvements across projects. Fluent English and French or Dutch are required, with hybrid working in Belgium.

Qualifications

• At least 3 years of project management experience in a similar role.
• Experience delivering large-scale projects with internal and external teams.
• Proficiency with MS Project, JIRA, or Trello.
• Knowledge of Agile and Waterfall methodologies.
• Strong analytical and communication skills.

Responsabilités

• Project Lifecycle Management: manage complete lifecycle of large-scale projects within time, budget, scope and quality.
• Develop a Project Management Plan covering organization, schedules, budget, risk and quality; integrate CX as needed.
• Lead and motivate project teams; align CX goals with project work.
• Manage stakeholder engagement with regular updates on goals, timelines and CX objectives.
• Develop change/transition plans to ensure smooth implementation and escalate CX impacts as needed.
• Monitor and report progress against plan, requirements, and milestones.
• Build business cases when required for project delivery in line with CX priorities.

Connaissances

Project management

Team leadership

Stakeholder management

Communication

MS Project

JIRA

Trello

Agile

Waterfall

KPIs

Outils

MS Project

JIRA

Trello

Description du poste

Orange Belgium is seeking a seasoned Project Manager to own and deliver complex initiatives from initiation to closure. You will coordinate cross-functional teams, manage budgets, timelines and scope while ensuring high-quality outcomes aligned with CX requirements.

You will lead stakeholder engagement, develop PM plans, monitor KPIs and drive customer-centric improvements across projects. Fluent English and French or Dutch are required, with hybrid working in Belgium.