CX Project Lead - Customer Experience Delivery

Orange

Brussel

Hybride

EUR 60 000 - 80 000

Plein temps

Il y a 8 jours
Générateur de candidature

Une candidature sur mesure pour ce poste — un CV personnalisé et une lettre de motivation qui correspondent directement à l’offre.

Passez les filtres ATS

Avantages offerts par ce poste

Company car or mobility budget
Homeworking allowance
Performance bonus
Meal vouchers
Competitive salary

Résumé du poste

Orange Belgium is seeking a seasoned Project Manager to own and deliver complex initiatives from initiation to closure. You will coordinate cross-functional teams, manage budgets, timelines and scope while ensuring high-quality outcomes aligned with CX requirements.

You will lead stakeholder engagement, develop PM plans, monitor KPIs and drive customer-centric improvements across projects. Fluent English and French or Dutch are required, with hybrid working in Belgium.

Qualifications

  • At least 3 years of project management experience in a similar role.
  • Experience delivering large-scale projects with internal and external teams.
  • Proficiency with MS Project, JIRA, or Trello.
  • Knowledge of Agile and Waterfall methodologies.
  • Strong analytical and communication skills.

Responsabilités

  • Project Lifecycle Management: manage complete lifecycle of large-scale projects within time, budget, scope and quality.
  • Develop a Project Management Plan covering organization, schedules, budget, risk and quality; integrate CX as needed.
  • Lead and motivate project teams; align CX goals with project work.
  • Manage stakeholder engagement with regular updates on goals, timelines and CX objectives.
  • Develop change/transition plans to ensure smooth implementation and escalate CX impacts as needed.
  • Monitor and report progress against plan, requirements, and milestones.
  • Build business cases when required for project delivery in line with CX priorities.

Connaissances

Project management
Team leadership
Stakeholder management
Communication
MS Project
JIRA
Trello
Agile
Waterfall
KPIs

Outils

MS Project
JIRA
Trello

Description du poste

Orange Belgium is seeking a seasoned Project Manager to own and deliver complex initiatives from initiation to closure. You will coordinate cross-functional teams, manage budgets, timelines and scope while ensuring high-quality outcomes aligned with CX requirements.

You will lead stakeholder engagement, develop PM plans, monitor KPIs and drive customer-centric improvements across projects. Fluent English and French or Dutch are required, with hybrid working in Belgium.

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