CX Transformation Analyst - Customer Journey & BA

Orange Belgium; Brussel Hoofdstad; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Orange Belgium is seeking a Business Analyst to translate business needs into functional specifications, ensuring alignment with stakeholders and supporting continuous improvement in customer satisfaction. You will gather requirements, translate customer journeys into Use Cases and Business Rules, and produce structured documentation for IT teams.

You will collaborate with Product Owners and UX/UI designers to align on solutions and validate test strategies, including overseeing user acceptance

Formación

• Several years of experience as a Business Analyst.

Responsabilidades

• Gather and clarify business needs for standard projects.
• Translate customer journeys into detailed Use Cases and Business Rules.
• Produce structured documentation for IT teams.
• Collaborate with Product Owners and UX/UI designers for alignment.
• Validate test strategies and oversee user acceptance testing.
• Identify and elevate project risks to project managers.

Conocimientos

JIRA

Confluence

Agile

Descripción del empleo

Orange Belgium is seeking a Business Analyst to translate business needs into functional specifications, ensuring alignment with stakeholders and supporting continuous improvement in customer satisfaction. You will gather requirements, translate customer journeys into Use Cases and Business Rules, and produce structured documentation for IT teams.

You will collaborate with Product Owners and UX/UI designers to align on solutions and validate test strategies, including overseeing user acceptance