Customer Experience Business Analyst

Orange; Haren; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Company car

Mobility budget

Homeworking net allowance

Performance bonus

Meal vouchers

Job summary

Orange in Belgium is seeking an experienced Business Analyst to gather business needs, translate them into detailed use cases and rules, and deliver clear documentation for IT teams. You will define acceptance criteria and support testing to ensure a smooth customer and internal user experience.

You will work with Product Owners, developers, UX designers, and stakeholders to align requirements with technical feasibility, manage cross-functional collaboration, and validate end-to-end through UAT

Qualifications

• Several years of experience as a Business Analyst.
• Hands-on experience with Agile methodologies and JIRA/Confluence.
• Ability to translate complex business needs into clear inputs for technical teams.

Responsibilities

• Gather and clarify business needs for standard projects and translate them into detailed Use Cases and Business Rules.
• Produce clear, structured documentation for IT teams and define testable acceptance criteria.

Skills

Agile methodologies

Stakeholder management

Cross-functional collaboration

User acceptance testing

Clear communication

English

French

Dutch

Tools

JIRA

Confluence

Job description

Main responsibilities:

Requirements Gathering & Analysis

• Gather and clarify business needs for standard projects.
• Translate macro customer journeys and process inputs into detailed Use Cases and Business Rules.
• Collect and organize business deliverables, such as mock-ups, content, communications, and translations, ensuring consistency across inputs.

Documentation & Functional Deliverables

• Produce clear, comprehensive, and structured documentation to be delivered to IT teams.
• Define testable acceptance criteria to validate solution quality.
• Ensure that all requirements support a smooth and consistent experience for both the end customer and internal users.

Stakeholder Coordination & Alignment

• Collaborate with Product Owners, developers, UX/UI designers, and business stakeholders to ensure functional alignment and technical feasibility.
• Coordinate closely with the Customer Journey & Process Analyst (meso level) to ensure consistency between business rules and processes.
• Adjust business rules in response to technical constraints, while preserving the customer experience.

Solution Validation & Testing Support

• Review and validate test strategies and test cases to ensure full coverage of business requirements.
• Oversee and validate user acceptance testing, including participation in end-to-end validation sessions.
• Monitor the deployment and post-launch performance to identify bugs or gaps in functional coverage.
• Identify and elevate project risks or blockers to project managers in a timely and constructive manner.
• Ensure smooth communication between all project stakeholders to avoid ambiguity and misalignment.

Your profile:

• Several years of experience as a Business Analyst
• Knowledge of Agile methodologies and hands‑on experience with tools such as JIRA, and Confluence
• Ability to translate complex business needs into clear, actionable input for technical teams
• Stakeholder management and cross‑functional collaboration skills
• Experience in functional test validation, execution, and reporting
• Customer experience mindset: ability to integrate customer expectations, journey fluidity and CX impacts into the analysis and recommendations
• Confident and clear communication, ability toexplain technical topics to non-technical stakeholders
• Structured and solution-oriented mindset
• Proficient in English, and French and/or Dutch

What we offer:

You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.

• market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers