Customer Experience Business Analyst
Orange Belgium
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Job summary
Orange Belgium is seeking a Business Analyst to translate business needs into functional specifications, ensuring alignment with stakeholders and supporting continuous improvement in customer satisfaction. You will gather requirements, translate customer journeys into Use Cases and Business Rules, and produce structured documentation for IT teams.
You will collaborate with Product Owners and UX/UI designers to align on solutions and validate test strategies, including overseeing user acceptance
Qualifications
- Several years of experience as a Business Analyst.
Responsibilities
- Gather and clarify business needs for standard projects.
- Translate customer journeys into detailed Use Cases and Business Rules.
- Produce structured documentation for IT teams.
- Collaborate with Product Owners and UX/UI designers for alignment.
- Validate test strategies and oversee user acceptance testing.
- Identify and elevate project risks to project managers.
Skills
Job description
Several years of experience as a Business Analyst.
Several years of experience as a Business Analyst.
French
Dutch
JIRA Confluence Agile
Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset
The role involves translating business needs into functional specifications, ensuring alignment with stakeholders, and supporting continuous improvement in customer satisfaction.
We are a dynamic company focused on delivering innovative customer‑centric solutions. Our team is dedicated to driving transformation and continuous improvement in operational processes and customer satisfaction.
- Gather and clarify business needs for standard projects.
- Translate customer journeys into detailed Use Cases and Business Rules.
- Produce structured documentation for IT teams.
- Collaborate with Product Owners and UX/UI designers for alignment.
- Validate test strategies and oversee user acceptance testing.
- Identify and elevate project risks to project managers.
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