Customer Service Payments

Axis Group; Brussel; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Salary information not disclosed

Meal vouchers

Health insurance

Mobility budget

Additional paid leave

Partial remote work

Freelance project option

Résumé du poste

Axis Group is seeking a Customer Service Payments professional in Belgium to act as the primary contact for customers handling payment issues and inquiries. You will provide tailored solutions, manage several communication channels, and help drive digitization of processes.

The role emphasizes numerical accuracy, relationship building, and delivering high-quality support in both the local and second languages. A permanent contract with benefits and partial remote work is offered.

Qualifications

• Has a strong affinity for numbers and building relationships.
• Customer-focused with fluent written and spoken communication in the national and second language.
• Is precise, organized and systematic in work.
• Proficient with MS Office suite.

Responsabilités

• Be the first point of contact for customers regarding payment issues (duplicate payments, missing references, invoices).
• Ensure services meet customer needs and expectations.
• Refer complex cases to the appropriate colleague when needed.
• Balance business and interpersonal skills with attention to technical details.
• Contribute to digitization and support customers using digital applications.
• Handle phone calls, chats, emails and admin tasks.
• Utilize modern tools to assist daily work.

Connaissances

Numerical aptitude

Customer focus

Interpersonal skills

Written and verbal comms

MS Office

Formation

Bachelor's degree or relevant experience

Outils

MS Office

Description du poste

For the Customer Service Payments role, we are looking for an enthusiastic and customer-focused professional who is comfortable navigating the world of payment issues. In this dynamic role, you’ll serve as the point of contact for our customers and provide solutions tailored to their needs. With your strong aptitude for numbers and excellent communication skills—in both your native and second languages—you’ll build lasting relationships. You’ll take on a variety of tasks and enjoy attractive benefits, including a competitive salary and flexible work options.

Responsibilities

• You have a keen understanding of payment-related issues, such as duplicate payments, missing reference numbers, and outstanding invoices;
• You are the first point of contact for our customers and ensure that our services meet their needs and expectations;
• If you cannot assist a customer yourself, you refer them to the appropriate colleague within our organization;
• Customer focus and efficiency are hallmarks of your work; you know how to combine business and interpersonal skills with attention to technical details;
• Your responsibilities are diverse, challenging, innovative, and, above all, inspiring;
• You contribute to the further digitization of our processes and provide support to customers in using our digital applications;
• You can expect a varied mix of phone calls, chats, emails, and administrative tasks;
• You’ll also use modern and powerful tools to help you with your daily work.

Requirements

• Has a strong affinity for numbers, but emphasizes building relationships with people;
• Is customer-focused and communicates effortlessly in both the national language and the second national language, both verbally and in writing;
• Is known for their high level of precision and enjoys working in an organized and systematic manner;
• Is fully proficient in the MS Office suite and has no difficulty working with it;
• May not yet have experience in the insurance sector but is willing to learn and develop, provided they are motivated;
• Holds a bachelor’s degree or has relevant experience and a healthy dose of enthusiasm to fulfill the role.

As a consultant, we offer you a permanent contract with the following benefits:

Benefits

• Attractive gross salary;
• Flat-rate expense allowance;
• Meal vouchers;
• Health and group insurance;
• A company car or mobility budget after 1 year of employment;
• 12 days of additional paid leave on top of the statutory 20 days;
• Partial remote work;
• The project is also available on a freelance basis