Banking German Brand Ambassador

Odity; Brussel Hoofdstad; Sur place; EUR 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

6-month contract

Potential permanent contract

13th-month salary

Eco-vouchers

Public transport coverage

Full-time 40h/week

FSMA certification covered

Brussels-based role

Résumé du poste

Odity in Brussels is seeking a Brand Ambassador for our banking division to serve German-speaking customers. You will be the main contact via phone, email, or chat and ensure a high-quality customer experience.

Requirements include fluent German, good level of French or English for internal communication, and a High School Diploma. The role offers a 40-hour work week, a fixed 9:00–18:00 schedule, and a 6-month contract with a path to permanence.

Qualifications

• Fluency in German required for customer interactions.
• French or English for internal communication.
• High School Diploma or equivalent.
• Strong communication and customer service mindset.

Responsabilités

• Be the main contact for German-speaking banking customers by phone, email, or chat.
• Provide high-quality support and resolve inquiries.
• Ensure a smooth and positive customer experience.
• Stay updated on banking regulations and compliance.
• Collaborate with team members to share best practices.

Connaissances

German proficiency

French or English

Excellent communication

Customer-oriented

Formation

High School Diploma

Description du poste

At Odity, we specialize in customer relations and help brands build and maintain strong relationships with their customers. With a multicultural team of 1,500 professionals across 10 offices worldwide—including New York, London, and Paris—we are proud to deliver outstanding customer service.

About the role:

As a Brand Ambassador within our banking division, you will be the main point of contact between our company and our German-speaking customers. Your mission will be to provide high-quality support, respond to inquiries, and ensure a smooth and positive customer experience.

Your responsibilities:

• Act as the primary point of contact for customers regarding banking products and services (via phone, email, or chat).
• Communicate clearly and professionally in German.
• Assist customers with questions related to their accounts, transactions, orders, etc.
• Stay up to date with regulations and compliance standards.
• Build and maintain strong customer relationships by delivering high-quality service.
• Collaborate with team members to share best practices and knowledge.

Profile required:

• Full proficiency in German, enabling effective interaction with customers.
• Good level of French or English to communicate internally.
• High School Diploma.
• Excellent communication skills and a strong customer-oriented mindset.
• Previous experience in customer service, banking, or finance is an asset, but a proactive attitude and willingness to learn are equally important.

What we offer:

• 6-month contract with the possibility of a permanent contract.
• A gross monthly salary between €2,300 and €2,400, including a 13th-month salary, eco-vouchers, and public transport cost coverage.
• Full-time position: 40 hours per week.
• Fixed schedule from 9:00 a.m. to 6:00 p.m., Monday to Friday
• Ongoing training and development opportunities.
• A dynamic and inclusive work environment in the heart of Brussels.
• FSMA certification fully covered by the company, allowing you to meet regulatory requirements in the banking sector.