Customer Support Specialist

Spott; Vlaams-Brabant; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and generous stock

Hyper-growth YC-backed startup where速度

Great team vibe with dinners, sports,

Job summary

Spott, Leuven-based YC-backed AI startup, is hiring a Customer Support Specialist to own the support inbox end to end, guide onboarding, and ensure customers get value.

You will handle tickets, prioritize urgent issues, dig into the product, write clear replies, and help shape support processes as the team grows.

Qualifications

• 1–3 years in customer or technical support, ideally at a B2B SaaS company.
• Strong written English: clear, friendly and to the point.
• A troubleshooting mindset and real ownership: you stay on an issue until it's solved.
• Proven experience meeting customer response and resolution time targets.
• Drive to keep improving customer satisfaction

Responsibilities

• Be the first point of contact for our customers: you pick up a ticket and own it from first reply to resolution.
• Work through a busy queue every day, putting urgent and business-critical issues first without losing speed or quality on the rest.
• Solve problems on your own by digging into the product and elevated, when needed, with full context and a suggested direction.
• Write replies that are clear, friendly and complete, so customers rarely need to ask twice.
• Help shape how support works at Spott as we grow, from processes to automation.

Skills

Customer support

SaaS

Troubleshooting

English writing

Time management

Tools

Intercom

Zendesk

Linear

Pylon

Job description

Spott is a YC-backed AI startup with its office in Leuven, Belgium. We are on a mission to transform the recruitment industry. Together, we're building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily. They use it every day to manage candidates, clients and jobs, so when something is unclear or broken, they need an answer fast. That's where you come in.

The role

In this role you'll join the Customer Succes team. They make sure every agency gets real value from Spott. The team guides new customers through data migration and onboarding, supports them closely in the first month after go-live, and runs regular check-ins with larger accounts to drive adoption. As our Customer Support Specialist, you'll work hand in hand with them.

As our Customer Support Specialist, you'll work hand in hand with them. You'll be Spott's first dedicated Customer Support Specialist, owning the support inbox end to end. Every ticket that comes in is yours: you answer it, solve it or route it, and close the loop with the customer.

What You'll Do

• Be the first point of contact for our customers: you pick up a ticket and own it from first reply to resolution.
• Work through a busy queue every day, putting urgent and business-critical issues first without losing speed or quality on the rest.
• Solve problems on your own by digging into the product and elevate, when needed, with full context and a suggested direction, not just a forwarded ticket.
• Write replies that are clear, friendly and complete, so customers rarely need to ask twice.
• Help shape how support works at Spott as we grow, from processes to automation.

What We're Looking For

• 1–3 years in customer or technical support, ideally at a B2B SaaS company.
• Strong written English: clear, friendly and to the point.
• A troubleshooting mindset and real ownership: you stay on an issue until it's solved.
• Proven experience meeting customer response and resolution time targets.
• Drive to keep improving customer satisfaction

Nice to have:

Dutch and/or French, experience with recruitment software, and familiarity with tools like Pylon, Intercom, Zendesk or Linear.

What We Offer

• Competitive salary and generous stock options.
• Work at a hyper-growth, YC-backed startup where speed and impact matter.
• Great team vibe with regular dinners, sports activities and international offsites.

About the interview

• Application Review: We'll review your application, in 48 hours you will hear back from us.
• Screening call (20min, online): A quick conversation about your motivation to join Spott, what you are looking for next, and time for your questions.
• Founder interview (60min, in-person): An in person interview with a Spott founder focused on sales fundamentals, problem solving, recruitment knowledge and ownership.