Customer Success

Exhibitly.ai; Oost-Vlaanderen; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity

Path into commercial growth

Travel to industry events

MacBook + iPhone

Lunch and dinner allowances

Hospitalisation insurance

Meal vouchers

Office at Wintercircus, Ghent

Résumé du poste

Exhibitly.ai is hiring a Customer Success Manager to build the function from scratch and own every client after the deal. You will onboard, configure, and support events, driving value quickly and turning results into renewals.

You will automate onboarding journeys, translate client feedback into product needs, and spot opportunities to expand with portfolio organizers. This role is based in Ghent, Belgium, with equity and growth potential.

Qualifications

• Experience building and owning a customer success function.
• Ability to onboard customers and drive time-to-value.
• Strong communication with diverse stakeholders.
• Familiarity with CRM dashboards and analytics tools.

Responsabilités

• Own onboarding, setup, support, and renewals after deal closure.
• Configure client widgets and dashboards; shorten time-to-value.
• Package and present results to encourage renewals and future bookings.
• Design and automate onboarding workflows, templates, and self-serve setups.
• Help scale CS to 1,000 events; document processes and playbooks.
• Act as a bridge to product, conveying client needs for improvements.
• Identify expansion opportunities within client portfolios.

Connaissances

Customer success

Onboarding

CRM

Analytics

Communication

Outils

HubSpot CRM

Intercom

Description du poste

Full-time

Wintercircus Ghent, Belgium

Customer Success

We're hiring a Customer Success Manager to build the function from scratch and own every client after the deal.

About Us

Exhibitly.ai is bringing AI to the $60B events industry that's been stuck in 2010. We're building a suite of tools that rethink how events attract, engage, and convert their audiences.

• 250+ international events signed in 12 months (all inbound)
• Bootstrapped to six‑figure revenue (raised €1.4M)
• Massive first‑mover advantage (hyper‑growth potential)
• …and a roadmap that will reshape the entire industry!

Why now

We signed 250+ events in 12 months and the founders have handled every single one. Onboarding, setup, questions, renewals. That doesn't scale, and it's already what slows us down. Events come back to us when they run their next edition, and we have never once asked them to. Nobody chases a renewal, nobody sends a report after the show, nobody checks in. You'd be the first person whose job is to make that deliberate, and the upside is enormous.

What you'll do

• Own everything after the deal. Onboarding, setup, support, renewals. From the moment they sign to the moment they book their next edition.
• Get clients to value fast. Configure the widget for their event, walk them through the dashboard, fix what breaks. Our time‑to‑value is already short. Make it shorter.
• Turn results into renewals. Every event generates data on what the tool did for them. Package it, send it, and make the next booking obvious.
• Automate the onboarding journey. Work out the flow, then build it so it runs without you. Templates, sequences, self‑serve setup, whatever is needed.
• Build the function as you go. We're going from 250 events to 1,000. Whatever process and documentation that needs, you're building it.
• Be the translation layer to product. Organisers, exhibitors, attendees. You'll hear what's broken and what's missing before anyone else. Turn that into something the team can build.
• Spot the expansion. Many of our clients are portfolio organisers running dozens of events. One happy event is a doorway to twenty more.

Who you are

• You genuinely like customers. Not as a line on a CV. You get something out of making someone's event go better than they expected
• Organised to a fault. Hundreds of events, different time zones, different launch dates. Nothing falls through the cracks
• Not afraid of the technical side. You don't need to code, but you'll need to understand how our script works and explain it to a client's web team
• You explain things clearly. Our users are event marketers, not engineers. You meet them where they are
• AI-native. Non‑negotiable. Drafting, research, reporting, documentation. One person with the right setup does the work of four
• You own the outcome. No briefing, no chasing. We want to hear "don't worry, I've got this," then see it happen
• Clear communicator who moves fast. A week is a long time here

Nice to haves

• Events industry or event tech
• You've built a CS function rather than joined one
• Comfortable in a CRM and with analytics dashboards
• Dutch alongside English

What we offer

• Equity. This is a co‑builder role
• A path into commercial if you want it. Founder‑led sales stays the priority, but you'll be supporting it from day one and there's room to grow into more
• Travel to industry events. Spain, Dubai, the US, …
• A top‑spec MacBook, iPhone and every tool you want
• Free lunch and dinner, hospitalisation insurance, meal vouchers and more
• Offices at Wintercircus, Ghent

The process

• 1st round: 30min coffee or call with our CEO
• 2nd round: deep dive into your past experience
• Your choice: solve a case we give you, or pitch us how you'd build our customer success function from scratch
• Final chat and offer

We're looking for ROCKET SHIP BUILDERS! If that's you, let's talk.