Customer Support Officer Banking

Axis Group; Brussel Hoofdstad; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

In-house training

Small team environment

Colleague support

Job summary

Axis Group is seeking a Customer Support Representative to join a financial institution. You will be the first point of contact for customers and internal bank branches regarding technical questions and issues with day-to-day banking services.

You’ll help with online banking, bank cards and transfers, and ensure inquiries by phone and email are handled effectively. You will escalate complex issues and collaborate with colleagues to provide high-quality, customer-focused service.

Qualifications

• Fluent in Dutch with a basic knowledge of French.
• Excellent verbal and written communication skills.
• Customer-focused, solution-oriented and calm under pressure.
• Eager to learn, self-reliant and accurate in handling data.
• Able to use digital tools or learn them quickly.
• Team player who collaborates with colleagues and supports cross-functional teams.

Responsibilities

• Answer incoming calls from customers and internal bank branches.
• Handle questions about online banking, bank cards and transfers.
• Respond to inquiries via email and ensure proper follow-up.
• Analyze problems and independently seek appropriate solutions.
• Record information and ensure cases are tracked properly.
• Escalate more complex issues to second-line support or IT services.
• Work closely with colleagues to deliver smooth, customer-focused service.

Skills

Dutch fluency

French basics

Strong communication

Customer service mindset

Problem solving

Learning mindset

Tools

Digital tools

Job description

We are looking for a Customer Support Representative to join the team at a financial institution. In this role, you will be the first point of contact for customers and internal bank branches regarding technical questions and issues with day-to-day banking services. Among other things, you’ll assist customers with issues related to online banking, bank cards, and transfers. You’ll ensure that inquiries received by phone and email are handled properly and contribute to providing high-quality, customer-focused service.

• You will answer incoming phone calls from customers and internal bank branches.
• You will handle questions and technical issues related to online banking, bank cards, and transfers.
• You will respond to customer inquiries via email and ensure proper follow-up.
• You will analyze problems and independently seek appropriate solutions.
• You record the necessary information and ensure that cases are properly tracked.
• You escape more complex technical issues to second-line support or IT services.
• You work closely with your colleagues to ensure smooth and customer-focused service.

• You speak Dutch fluently and have a basic knowledge of French.
• You have strong communication skills and know how to assist customers in a clear, friendly, and professional manner.
• You’re eager to learn, self-reliant, and solution-oriented.
• You work with precision and remain calm when faced with various questions or problems.
• You’re familiar with digital tools or can quickly learn to use them.

• You’ll have the opportunity to join a small, close-knit team in the financial sector.
• You’ll receive in-house training to acquire the necessary knowledge and skills, and you can count on the support of your colleagues.