Customer Success Manager - Remote & Global SaaS

Vlerick Business School; Oost-Vlaanderen; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Autonomy

International culture

Professional growth

Flexibility: 30+ holiday days

Meal vouchers

Hospitalisation insurance

Mobility budget

Job summary

Vlerick Business School, in partnership with Great Place To Work®, is seeking a Customer Success Manager to manage a diverse client portfolio, onboarding, training, and ongoing support to maximise platform adoption. The role involves virtual engagements, culture coaching, and translating client needs into customised proposals from Ghent/Leuven/Brussels campuses.

Ideal candidates have a Master’s degree in psychology or related field, fluency in English and Dutch, and a strong commercial mindset

Qualifications

• Master’s degree in psychology, communication, or related field (or equivalent professional experience).
• Fluent in English and Dutch; French is a plus.
• Strong organisational skills; able to manage multiple projects simultaneously.
• Customer-centric mindset with ability to advise and renew services.

Responsibilities

• Manage a diverse portfolio of high-touch clients, onboarding and training to drive platform adoption.
• Act as Trusted Advisor to demonstrate value of Great Place To Work™ and Emprising.
• Frame client needs to align with objectives and translate into customised proposals.
• Deliver insights to customers through virtual Culture Coaching sessions.
• Coordinate international projects with GPTW countries, handling timelines and deliverables.
• Communicate client feedback to team to improve services and practices.
• Provide expertise in survey design and data structuring for actionable insights.
• Identify upsell and cross-sell opportunities to existing clients.

Skills

Client management

Virtual onboarding

Relationship building

English & Dutch communication

Education

Master's in psychology/communication

Job description

Vlerick Business School, in partnership with Great Place To Work®, is seeking a Customer Success Manager to manage a diverse client portfolio, onboarding, training, and ongoing support to maximise platform adoption. The role involves virtual engagements, culture coaching, and translating client needs into customised proposals from Ghent/Leuven/Brussels campuses.

Ideal candidates have a Master’s degree in psychology or related field, fluency in English and Dutch, and a strong commercial mindset