Customer Growth Manager - Open Executive Education Programmes

Vlerick Business School; Oost-Vlaanderen; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

30+ holiday days

Home office

Flexible benefits system

Meal vouchers

Hospitalization insurance

Group insurance

Mobility budget

Job summary

Vlerick Business School is seeking a Customer Growth Manager for Open Executive Education Programmes to drive enrolments and revenue. You will engage professionals, advise organisations, nurture alumni relationships and manage key accounts across multiple channels.

You will host events, coordinate with campuses in Brussels, Ghent and Leuven, and ensure a high-quality participant journey from first contact to enrolment, using Salesforce to track interactions and outcomes.

Qualifications

• Bring relevant experience in sales, customer service, advisory roles, L&D, HR services, education, or similar fields.
• Combine a commercial mindset with a genuine interest in people, and proactively turn opportunities into action.
• Are able to build networks and act as a credible sparring partner for managers and HR stakeholders.
• Listen actively and translate needs into meaningful opportunities.
• Deliver excellent customer focus and naturally go the extra mile.
• Work confidently with CRM systems; Salesforce experience is a plus.
• Hold a Master’s degree or bring equivalent experience.
• Communicate clearly in English (mandatory) and Dutch (ideally), French is an asset.
• Take ownership, stay structured, and have a "get things done" mindset.
• Want to work on our beautiful campuses in Brussels, Ghent and/or Leuven in combination with your home office.

Responsibilities

• Drive commercial impact by following up on marketing-generated leads across channels, advising professionals and organisations, nurturing long-term relationships with alumni and key accounts, and converting opportunities into enrolments, mostly in B2C environments.
• Take ownership of the revenue targets of your portfolio of open executive education programmes.
• Build and manage customer relationships proactively by ensuring a high-quality participant journey before, sometimes during, and after programmes.
• Represent Vlerick by co-organising and hosting open houses, info sessions and webinars, and by acting as an ambassador at external events.
• Work smart with data by using Salesforce daily to track leads and interactions, maintaining an accurate database for a true 360° participant view, and guiding colleagues as a data-savvy CRM key user.
• Create unforgettable programme experiences by welcoming participants, ensuring smooth programme organisation and delivery, and safeguarding the warm, personal Vlerick touch.
• Continuously improve by staying current with trends in L&D, sales practices and CRM, capturing insights to strengthen our portfolio and bringing forward ideas to enhance our sales approach, customer journey and participant experience.

Skills

Sales experience

CRM experience

Customer focus

Networking

Communication

Education

Master’s degree

Tools

Salesforce

Job description

Do you have a passion for sales, people and lifelong learning? Do you love connecting with professionals and guiding them to the perfect learning journey? Are you energised by relationship building, proactive outreach, and representing a top business school? Let's meet!

CUSTOMER GROWTH MANAGER OPEN EXECUTIVE EDUCATION PROGRAMMES

Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to transform people for a better world! We want being at Vlerick to be a transformative experience where you discover the knowledge, mindset and confidence you need to take your next leap - and become the entrepreneurial leader our world needs.

Your mission

• Drive commercial impact by following up on marketing-generated leads across channels, advising professionals and organisations, nurturing long-term relationships with alumni and key accounts, and converting opportunities into enrolments, mostly in B2C environments.
• Take ownership of the revenue targets of your portfolio of open executive education programmes.
• Build and manage customer relationships proactively by ensuring a high-quality participant journey before, sometimes during, and after programmes.
• Represent Vlerick by co-organising and hosting open houses, info sessions and webinars, and by acting as an ambassador at external events.
• Work smart with data by using Salesforce daily to track leads and interactions, maintaining an accurate database for a true 360° participant view, and guiding colleagues as a data-savvy CRM key user.
• Create unforgettable programme experiences by welcoming participants, ensuring smooth programme organisation and delivery, and safeguarding the warm, personal Vlerick touch.
• Continuously improve by staying current with trends in L&D, sales practices and CRM, capturing insights to strengthen our portfolio and bringing forward ideas to enhance our sales approach, customer journey and participant experience.

You

• Bring relevant experience in sales, customer service, advisory roles, L&D, HR services, education, or similar fields.
• Combine a commercial mindset with a genuine interest in people, and proactively turn opportunities into action.
• Are able to build networks and act as a credible sparring partner for managers and HR stakeholders.
• Listen actively and translate needs into meaningful opportunities.
• Deliver excellent customer focus and naturally go the extra mile.
• Work confidently with CRM systems; Salesforce experience is a plus.
• Hold a Master’s degree or bring equivalent experience.
• Communicate clearly in English (mandatory) and Dutch (ideally), French is an asset.
• Take ownership, stay structured, and have a "get things done" mindset.
• Want to work on our beautiful campuses in Brussels, Ghent and/or Leuven in combination with your home office.

#ProudtobeVlerick

• Autonomy and responsibility in an engaging work environment.
• A dynamic, open, and international company culture.
• Opportunities for professional and personal growth.
• A team of enthusiastic, driven colleagues, passionate about learning.
• Flexibility: 30+ holiday days, working from home, a flexible benefits system, etc.
• Meal vouchers, a hospitalization insurance, a group insurance, and a mobility budget.
• Having a real impact and inspire people to live, learn and leap!

At Vlerick, openness to the world is part of our DNA. We are continuously working towards being a truly diverse, equitable and inclusive place to work and learn at. So, no matter who you are, where you come from, or what your dreams are, we are looking forward to receiving your application.