Customer Success Specialist Great Place To Work

Vlerick Business School; Oost-Vlaanderen; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Autonomy

International culture

Professional growth

Flexibility: 30+ holiday days

Meal vouchers

Hospitalisation insurance

Mobility budget

Job summary

Vlerick Business School, in partnership with Great Place To Work®, is seeking a Customer Success Manager to manage a diverse client portfolio, onboarding, training, and ongoing support to maximise platform adoption. The role involves virtual engagements, culture coaching, and translating client needs into customised proposals from Ghent/Leuven/Brussels campuses.

Ideal candidates have a Master’s degree in psychology or related field, fluency in English and Dutch, and a strong commercial mindset

Qualifications

• Master’s degree in psychology, communication, or related field (or equivalent professional experience).
• Fluent in English and Dutch; French is a plus.
• Strong organisational skills; able to manage multiple projects simultaneously.
• Customer-centric mindset with ability to advise and renew services.

Responsibilities

• Manage a diverse portfolio of high-touch clients, onboarding and training to drive platform adoption.
• Act as Trusted Advisor to demonstrate value of Great Place To Work™ and Emprising.
• Frame client needs to align with objectives and translate into customised proposals.
• Deliver insights to customers through virtual Culture Coaching sessions.
• Coordinate international projects with GPTW countries, handling timelines and deliverables.
• Communicate client feedback to team to improve services and practices.
• Provide expertise in survey design and data structuring for actionable insights.
• Identify upsell and cross-sell opportunities to existing clients.

Skills

Client management

Virtual onboarding

Relationship building

English & Dutch communication

Education

Master's in psychology/communication

Job description

Are you driven by the goal of helping organisations create outstanding workplaces where employees thrive? Are you interested in managing client relationships and ensuring they maximise the benefits of the Great Place To Work® platform? Does being part of a team dedicated to achieving client success sound like your cup of tea? Let’s talk!

Customer Success Manager

Great Place To Work®

Vlerick Business School

Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to transform people for a better world!

Embedded within Vlerick Business School, Great Place To Work® (GPTW) is the global authority on high-trust, high-performance workplace cultures.

As a Saas company, we provide the framework, digital tools and expertise needed to create, sustain, and recognise outstanding workplaces where employees trust the people they work for, are proud of what they do and enjoy the people they work with.

Our mission is to build a better society by helping organisations to transform their work environment.

Your mission

• Manage (primarily through online interactions) a diverse portfolio of high-touch clients, including onboarding, advising, and training to ensure platform adoption. Provide ongoing support and check-ins to maintain client satisfaction.
• Act as a Trusted Advisor, demonstrating the value and opportunities offered by Great Place To Work.
• Understand clients’ needs and frame the value of Emprising (our employee experience survey and culture management tool) in a way that aligns with their objectives.
• Deliver findings to customers virtually in Culture Coaching sessions, helping them understand and act on survey results.
• Translate clients’ needs into customised proposals (e.g., customised workshops).
• Coordinate international projects with other Great Place To Work countries to ensure seamless execution and communication. This involves significant administrative tasks to manage timelines, resources, and deliverables.
• Listen for areas of improvement, and relay that information to the team for continuous learning and improvement. Contribute to developing best practices and enhancements for our services.
• Offer expertise and best practices in survey design and data structuring, ensuring clients receive high-quality, actionable insights.
• Identify opportunities to upsell and cross-sell additional services and products to existing clients.

You

• Preferably have a Master’s Degree in psychology, communication, or a related field (open to bachelors with relevant professional experience).
• Have strong communication skills in English and Dutch; fluency in French is a plus.
• Possess strong organisational skills, with the ability to prioritise and manage multiple tasks across simultaneous projects.
• Are customer-centric and skilled at building client relationships, primarily in a virtual setting.
• Are driven by meticulous work.
• Are data-savvy and comfortable advising clients.
• Have a commercial mindset for renewing and upselling.
• Want to work on our beautiful campuses in Ghent, Leuven and/or Brussels, in combination with your home office. We expect presence on our Ghent campus at least 2 days/week.

#ProudtobeVlerick

• Autonomy and responsibility in an engaging work environment.
• A dynamic, open, and international company culture.
• Opportunities for professional and personal growth.
• A team of enthusiastic, driven colleagues, passionate about workplace culture.
• Flexibility: 30+ holiday days, working from home, a flexible benefits system, etc.
• Meal vouchers, a hospitalisation insurance, a group insurance, and a mobility budget.
• Having a real impact and inspiring people to live, learn and leap!

At Vlerick, openness to the world is part of our DNA. We are continuously working towards being a truly diverse, equitable and inclusive place to work and learn at. So, no matter who you are, where you come from, or what your dreams are, we are looking forward to receiving your application.