Customer Success Manager — Hybrid/Remote, Global Impact

Vlerick Business School; Oost-Vlaanderen; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalisation insurance

Group insurance

Mobility budget

Flexible benefits system

30+ holiday days

Job summary

Vlerick Business School, in partnership with Great Place To Work, seeks a Customer Success Manager to help organisations maximise the GPTW platform. You will onboard, train, and advise high‑touch clients to drive adoption and value.

As a trusted advisor you’ll tailor proposals, coordinate international projects across Ghent, Leuven and Brussels, and support renewals with a customer‑centred, data‑driven mindset. Fluency in English and Dutch is essential.

Qualifications

• Master’s degree in psychology or related field preferred; bachelor with relevant experience acceptable.
• Strong English and Dutch communication skills; French is a plus.
• Excellent organisational skills and ability to manage multiple projects.
• Customer-centric with a focus on building long-term client relationships.
• Data-savvy and able to advise clients using survey insights.

Responsibilities

• Manage a diverse portfolio of high-touch clients, onboarding, advising, and training to ensure platform adoption.
• Act as a trusted advisor, demonstrating value and opportunities of Great Place To Work.
• Frame Emprising benefits to align with client objectives and translate needs into proposals.
• Deliver findings in Culture Coaching sessions and provide actionable insights.
• Coordinate international projects across GPTW countries, managing timelines and resources.
• Identify opportunities to upsell and cross-sell additional services to existing clients.

Skills

English proficiency and Dutch fluency

Strong communication

Organisational skills

Data-driven

Commercial mindset

Client relationship building

Education

Master’s degree in psychology or related field

Bachelor with relevant experience

Job description

Vlerick Business School, in partnership with Great Place To Work, seeks a Customer Success Manager to help organisations maximise the GPTW platform. You will onboard, train, and advise high‑touch clients to drive adoption and value.

As a trusted advisor you’ll tailor proposals, coordinate international projects across Ghent, Leuven and Brussels, and support renewals with a customer‑centred, data‑driven mindset. Fluency in English and Dutch is essential.