Product-Oriented Customer Service Leader

speos; Brussel; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Bonus scheme (CCT90)

Group insurance

Meal vouchers

Job summary

speos is seeking a seasoned Customer Service Manager in Belgium to lead and transform the customer service function into a product-oriented organization. You will recruit, coach and manage a team, set strategic objectives, and ensure high-quality, proactive service across channels to strengthen customer relationships.

With 10–15 years’ experience and fluency in French, Dutch and English, you will drive process improvements, collaborate with Sales, Operations and Finance, and deliver measurable

Qualifications

• Master's degree or equivalent experience in management/related field.
• At least 10–15 years of professional experience, incl. 5+ years in B2B customer service and team leadership.
• Proficiency in French, Dutch and English, both spoken and written.

Responsibilities

• Build, lead and develop a Customer Service team with coaching and guidance.
• Set clear objectives aligned with strategy and transition to a product-oriented approach.
• Develop skills, drive productivity and improve service quality across channels.
• Conduct performance reviews and support career development.

Skills

Fluent in French

Fluent in Dutch

Fluent in English

Education

Master's degree in management or related field

Tools

CRM systems

Ticketing tools

Job description

speos is seeking a seasoned Customer Service Manager in Belgium to lead and transform the customer service function into a product-oriented organization. You will recruit, coach and manage a team, set strategic objectives, and ensure high-quality, proactive service across channels to strengthen customer relationships.

With 10–15 years’ experience and fluency in French, Dutch and English, you will drive process improvements, collaborate with Sales, Operations and Finance, and deliver measurable