Customer Service Representative DE/FR/EN

Automatic Systems; Waver; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

AUTOMATIC SYSTEMS in Belgium is seeking a Customer Service Representative to support the Austrian, Swiss and German markets. You will coordinate internal and external stakeholders to ensure smooth order processing and timely delivery.

You will manage 360° ERP order handling, update documents, process invoices, and liaise with plants in Belgium and France to ensure accurate, on-time shipments. This role requires proactive communication and cross-functional collaboration with sales, production,

Responsabilités

• Supporting customers from the inside (internal sales)
• 360° order processing in ERP: entry, tracking, logistics, invoicing
• Review, process and approve orders for spare parts and complete systems; collect all required documents
• Keeping documents in the ERP system up to date
• Invoicing and tracking income per finance department rules
• You are the customer's main point of contact for all questions concerning order processing (delivery times, transportation, ...)
• Tracking the processing status until material is available and coordinating dispatch
• Coordination with the plants in Belgium and France

Description du poste

AUTOMATIC SYSTEMS is the world leader in theautomation of secure access control. For more than 50 years,we have been designing and manufacturing innovative solutions for pedestrian,vehicle, and passenger access.

Founded in 1969, the company has built its reputationon recognized expertise combining high-end design, reliable single-passagedetection, and flow management. This know-how has established Automatic Systemsas a benchmark for quality, performance, and product reliability.

A subsidiary of the Bolloré Group, the company relieson a global network of subsidiaries and sales offices across Europe and NorthAmerica, as well as an extensive network of local and internationaldistributors.It operates four production sites (Belgium, Canada and in France) as wellas three Research & Development centers, which are true innovation drivers.

Our success is built above all on the commitment andloyalty of our employees around the world. We share strong values that guideour daily actions: humility, excellence, courage, agility, innovation, andsolidarity.

FUNCTION

As a Customer Service Representative, your goal is tosatisfy customers by ensuring smooth communication and interaction betweeninternal departments (sales, production, planning, finance, ...) and externalstakeholders (customers, subsidiaries, carriers, suppliers, ...).You will be responsible for the Austrian, Swiss and German markets.

In detail, your tasks are:

• Supporting customers fromthe inside (internal sales)
• 360° order processing inthe ERP system (order entry, order tracking, logistics, invoicing)
• Review, process and approveorders for spare parts and complete systems after collecting all technical andcommercial documents required for the proper execution of the order.
• Keeping documents in theERP system up to date
• Invoicing and tracking incompliance with the conditions set by the finance department
• Contact point: You are thecustomer's main point of contact for all questions concerning the furtherprocessing of an order (delivery times, transportation, ...)
• Tracking the processingstatus until the material is available (coordinating the dispatch of orders)
• Coordination with theplants in Belgium and France