Customer Service Officer

Sioen Industries; Ardooie; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

13th-month bonus

Group insurance

Hospitalization insurance

Bike leasing

Flexible compensation

Résumé du poste

Sioen Industries in Belgium is seeking a Back Office Responsible to manage a dedicated customer portfolio from A to Z, coordinate orders and deliveries, and ensure a smooth customer experience.

You will work closely with Sales, Logistics, and Production Planning to optimize order handling, rebates, and export documentation. Proficiency in English, French or German, and SAP/MS Office is advantageous; strong communication and an proactive mindset are essential.

Qualifications

• Higher education degree in a relevant field; some practical customer service experience preferred.
• Proficient in English, French and/or German; additional languages are a plus.
• Knowledge of transport coordination, customs procedures, and commercial administration.

Responsabilités

• Manage your own customer portfolio from A to Z and coordinate orders.
• Coordinate deliveries with customers and the transport department.
• Liaise with Sales, warehouse and planning teams to ensure a great customer experience.
• Coordinate stock lot sales and maintain accurate administration.
• Support transport activities by arranging orders and preparing analyses.
• Calculate and maintain customer rebates and sales commissions.
• Backup for customs documentation and export requirements.
• Collaborate with teammates and provide proactive support.

Connaissances

Customer service

Communication

Analytical skills

Independent work

Proactive mindset

Formation

Higher education degree in a relevant field

Outils

Microsoft Office

SAP

Description du poste

Do you enjoy combining customer service with sales support and logistics? As a Back Office Responsible, you manage your own customer portfolio from A to Z, coordinate orders and deliveries, and ensure a smooth customer experience.

What you do

As a Back Office Responsible, you will be fully responsible for managing your own customer portfolio from A to Z. You will be the main point of contact for your clients, providing product and delivery information, as well as offering support and advice.

• You will process incoming customer inquiries and orders and coordinate deliveries with both customers and the transport department.
• You will get to know your customers well, allowing you to anticipate their needs and proactively support them in managing their order book.
• You will work closely with the Sales Managers and maintain regular communication with our warehouse, supply chain, and production planning teams to ensure the best possible customer experience.
• You will coordinate stock lot sales and ensure accurate administration and follow-up.
• You will support transport activities by arranging transport orders, monitoring performance, and preparing transport analyses and reports.
• You will calculate and maintain customer rebates and sales commissions, ensuring accuracy and timely reporting.
• You will act as a backup for customs-related documentation and export requirements.
• You will work closely with your teammates as a well-oiled machine. While you are primarily responsible for your own customer portfolio, you will also act as a backup for your colleagues when needed.

Who you are

• You have a higher education degree in a relevant field and preferably some practical experience in customer service.
• You are proficient in English, French and/or German, given our international presence. Additional languages are a plus.
• You have strong communication skills and enjoy finding the right solutions for customers.
• You have knowledge of transport coordination, customs procedures, and commercial administration (rebates and commissions), which is considered an asset.
• You thrive in dynamic and fast-paced environments, remaining flexible and composed under pressure.
• You enjoy working in a proactive, dynamic, and positive team and contribute to a pleasant and collaborative atmosphere.
• You have a structured approach, strong analytical skills, and the ability to work independently while taking initiative.
• You are proficient in Microsoft Office, and experience with SAP is a strong advantage.

What to expect from us

• A traffic-free workplace in Ardooie.
• A full-time position in a financially stable, growing family business with international reach.
• An attractive salary package with fringe benefits such as meal vouchers, a 13th-month bonus, group insurance, the option for hospitalization insurance, bike leasing, and flexible compensation…
• Work in an innovative company that continuously invests in new products, facilities, and - most importantly - its people!
• Flexible working hours to ensure a good work-life balance, freely scheduled leave, and the possibility to work from home after thorough on-the-job training.
• Continuous development and growth opportunities through both internal and external training.
• Room for personal initiative.
• Last but not least: fantastic, passioenate colleagues who give their all every day!