Customer Service Representative

Univar; Brussel Hoofdstad; On-site; EUR 29,000 - 42,000; Full time

Job summary

Univar Solutions is hiring a Customer Service Officer for our Belgian organisation in Anderlecht. You will manage the Order to Cash flow, working closely with Sales, Supply Chain, Transport, Production and Quality to serve external customers.

Key tasks include entering orders in SAP, tracking availability, informing customers of delivery dates, handling complaints, and providing essential documentation. Fluency in Dutch and French is expected, with English as a plus.

Qualifications

• Dutch and French are required; English is an advantage.
• Experience in order taking and first-line customer support is an advantage.
• Knowledge of SAP is an advantage.

Responsibilities

• Enter customer orders accurately into the ERP system (SAP).
• Track orders and check quantities and availability with internal teams.
• Inform customers of best delivery dates and potential delays.
• Monitor lists of pending orders and follow up as needed.
• Enter customer complaints and provide tailored solutions.
• Provide necessary documentation (SDS, technical sheets, certificates) or locate them in our platform.
• Create new customer accounts per internal procedures.
• Stand in for colleagues during absence and manage contracts.

Skills

Dutch

French

English (adv.)

Order taking

First-line support

Tools

SAP

Job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Univar Solutions is a global player in the chemical distribution sector. Thanks to our world-class expertise and our team-oriented approach, we are redefining the role of chemical distribution to help our customers and suppliers innovate and grow. We are currently seeking a Customer Service Officer for our Belgian organisation (Anderlecht) .

In this highly interactive role, you will work closely with our external customers, as well as with various internal departments such as Sales, Supply Chain, Transport, Production, Quality, etc.

You will be responsible for the ‘Order to Cash’ process and will be part of an enthusiastic and dynamic team.

Your main responsibilities are as follows:

• Enter customer orders accurately and precisely into our ERP system (SAP)
• Track orders and check quantities and availability in collaboration with the Supply Chain, Production, Warehouse and Transport departments
• Inform customers of the best delivery dates and any potential delays
• Monitor lists of pending orders
• Enter customer complaints into the system and find solutions tailored to their needs
• Provide customers with the necessary documentation, such as safety data sheets, technical data sheets and analysis certificates, or help them locate these documents on our digital platform
• Create new customer accounts in accordance with internal procedures
• Stand in for your colleague in their absence
• Enter and monitor customer contracts
• Manage customer data associated with customer profiles in SAP
• Correct incorrect invoices (debit and credit notes)

This role is ideal for you if you have the following qualities:

• A good command of Dutch and French ; fluency in English is an advantage.
• Dynamic and open-minded
• Strong problem-solving skills
• Knowledge of SAP is an advantage
• Experience in order taking and first-line customer support is an advantage

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification