Bilingual Customer Service & Order-to-Cash Specialist

Univar Solutions; Brussel; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Total Rewards package

Diverse benefits

Résumé du poste

Univar Solutions in Belgium (Anderlecht) is seeking a Customer Service Officer to manage the Order to Cash process and collaborate with Sales, Supply Chain, Transport, Production, and Quality teams. You will handle order entry, tracking, delivery updates, complaints, and documentation, using SAP.

Dutch and French proficiency are required; English is a plus. Responsibilities include creating customer accounts, handling contracts and invoices corrections, and providing essential documentation.

Qualifications

• A good command of Dutch and French; fluency in English is an advantage.
• Good communication skills
• Excellent negotiation skills
• Dynamic and open-minded
• Strong problem-solving skills
• Knowledge of SAP is an advantage
• Experience in order taking and first-line customer support is an advantage

Responsabilités

• Enter customer orders accurately and precisely into the ERP system (SAP).
• Track orders and check quantities and availability in collaboration with Supply Chain, Production, Warehouse and Transport.
• Inform customers of the best delivery dates and any potential delays.
• Monitor lists of pending orders.
• Enter customer complaints into the system and find solutions tailored to their needs.
• Provide customers with necessary documentation such as safety data sheets, technical data sheets and analysis certificates, or help locate them on our digital platform.
• Create new customer accounts in accordance with internal procedures.
• Stand in for colleagues in their absence.
• Enter and monitor customer contracts.
• Manage customer data in SAP.
• Correct incorrect invoices (debit and credit notes).

Connaissances

Dutch language

French language

English language

Good communication skills

Negotiation skills

Problem-solving skills

SAP knowledge

Order taking experience

Customer support

Outils

SAP

Description du poste

Univar Solutions in Belgium (Anderlecht) is seeking a Customer Service Officer to manage the Order to Cash process and collaborate with Sales, Supply Chain, Transport, Production, and Quality teams. You will handle order entry, tracking, delivery updates, complaints, and documentation, using SAP.

Dutch and French proficiency are required; English is a plus. Responsibilities include creating customer accounts, handling contracts and invoices corrections, and providing essential documentation.