Bilingual Customer Service & Order-to-Cash Specialist

Univar; Brussel Hoofdstad; Sur place; EUR 29 000 - 42 000; Plein temps

Résumé du poste

Univar Solutions is hiring a Customer Service Officer for our Belgian organisation in Anderlecht. You will manage the Order to Cash flow, working closely with Sales, Supply Chain, Transport, Production and Quality to serve external customers.

Key tasks include entering orders in SAP, tracking availability, informing customers of delivery dates, handling complaints, and providing essential documentation. Fluency in Dutch and French is expected, with English as a plus.

Qualifications

• Dutch and French are required; English is an advantage.
• Experience in order taking and first-line customer support is an advantage.
• Knowledge of SAP is an advantage.

Responsabilités

• Enter customer orders accurately into the ERP system (SAP).
• Track orders and check quantities and availability with internal teams.
• Inform customers of best delivery dates and potential delays.
• Monitor lists of pending orders and follow up as needed.
• Enter customer complaints and provide tailored solutions.
• Provide necessary documentation (SDS, technical sheets, certificates) or locate them in our platform.
• Create new customer accounts per internal procedures.
• Stand in for colleagues during absence and manage contracts.

Connaissances

Dutch

French

English (adv.)

Order taking

First-line support

Outils

SAP

Description du poste

Univar Solutions is hiring a Customer Service Officer for our Belgian organisation in Anderlecht. You will manage the Order to Cash flow, working closely with Sales, Supply Chain, Transport, Production and Quality to serve external customers.

Key tasks include entering orders in SAP, tracking availability, informing customers of delivery dates, handling complaints, and providing essential documentation. Fluency in Dutch and French is expected, with English as a plus.