Customer Service & Order Administration Specialist FR/EN

Michael Page BeLux; Mont-Saint-Guibert; On-site; EUR 42,000 - 56,000; Full time

Job summary

Michael Page Belgium is representing a dynamic, internationally focused organisation seeking a Customer Service & Order Administration Specialist FR/EN. The role covers end-to-end order processing, ERP-based documentation, and cross-functional collaboration to ensure on-time delivery.

The successful candidate will handle inquiries, optimize processes, and prepare reports. A Bachelor's degree, SAP SD experience, and strong Excel skills are required.

Qualifications

• Bachelor's degree or equivalent requirement.
• Initial experience in Customer Service, Order Management, or Sales Admin.
• Fluent in English; good knowledge of French; other languages a plus.

Responsibilities

• Manage order-to-cash for domestic and international customers.
• Process, release and monitor orders via multiple channels including EDI.
• Provide customers with status, pricing, availability and shipment updates.

Skills

English (fluent)

French (good)

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Tools

SAP SD

Excel

Outlook

Teams

PowerPoint

Job description

• Dynamic international organisation
• Varied tasks

About Our Client

Our client is a well-established international manufacturing and distribution company recognised for its commitment to quality, innovation, and customer satisfaction. Operating across multiple markets, the organisation offers a fast-paced and collaborative environment where teamwork and continuous improvement drive success.

Job Description

As a Customer Service & Order Administration Specialist FR/EN your responsibilities are:

• Manage the complete order-to-cash process for a portfolio of domestic and international customers.
• Process, release, and monitor customer orders received through various channels, including e-commerce platforms, email, phone, and EDI.
• Provide customers with timely updates regarding order status, product availability, pricing, promotions, shipment tracking, and related documentation.
• Maintain accurate customer purchase order records within the ERP system for compliance and audit purposes.
• Collaborate closely with Supply Chain and Planning teams to validate customer demand against inventory availability.
• Manage backorders proactively and communicate alternative solutions when supply shortages arise.
• Coordinate shipments from multiple production sites and third-party suppliers while ensuring on-time delivery.
• Prepare and verify shipping, export, and customer-specific documentation.
• Handle debit and credit note administration.
• Respond to customer enquiries and manage claims related to logistics, quality, pricing, warranty, transport, and other service issues.
• Escalate complex cases according to internal procedures and ensure prompt resolution.
• Work cross-functionally with Sales, Logistics, Finance, Compliance, Marketing, and Product teams.
• Produce operational reports and analyse business data to support decision-making.
• Identify opportunities for process optimisation and contribute to continuous improvement initiatives.
• Support the implementation of best practices and departmental performance standards.

The Successful Applicant

A successful Customer Service & Order Administration Specialist FR/EN should have:

• Holds a Bachelor's degree or equivalent experience.
• Has initial experience within Customer Service, Customer Support, Order Management, Sales Administration, or Supply Chain Administration.
• Is fluent in English, both written and spoken.
• Possesses a good working knowledge of French.
• Additional language skills are considered a strong asset.
• Has experience working with ERP systems, ideally SAP SD (Sales & Distribution).
• Demonstrates excellent proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint.
• Has strong communication, organisation, and stakeholder management skills.
• Is customer-focused and solutions-oriented.
• Can work independently while also being an effective team player.
• Remains calm and efficient in a fast-paced environment.
• Displays strong attention to detail and analytical thinking.
• Adopts a continuous improvement mindset and strives for service excellence.

What's on Offer

Our customer offers you:

• A challenging role within a respected international organisation.
• Exposure to a global business environment and cross-functional teams.
• A collaborative culture focused on customer satisfaction and operational excellence.
• Opportunities to develop professional skills within Customer Service, Supply Chain, and Order Management.
• A competitive salary package complemented by attractive fringe benefits.
• A supportive and dynamic working environment where initiative and teamwork are valued.