Customer Journey Expert Non-Life

NN; Brussel Hoofdstad; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Group and hospitalization insurance

Meal and eco-vouchers

20 holiday days

Résumé du poste

NN is seeking a Customer Journey Expert to shape the entire digital sales journey, combining strategy, CX, data analysis, and digital innovation to boost online sales and satisfaction.

You will align with Product teams to prioritize opportunities and maximize impact, while driving segmentation, personalization, and improvements across the digital funnel. Brussels-based, hybrid working arrangements available.

Qualifications

• Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
• Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
• Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
• Excellent communication skills in English, with a good knowledge of French and Dutch
• Ability to manage end-to-end projects and multiple stakeholders
• Passion for innovation, digital trends, and continuous learning
• Customer-focused, collaborative, and result-driven

Responsabilités

• Driving sales across all channels (digital and brokerage)
• Building and executing a full action plan for the distribution of non-life insurance products
• Developing and optimizing digital sales flows and product pages
• Designing segmentation and personalization strategies
• Continuously improving the digital sales funnel to maximize conversion
• Translating business needs into business requirements, user stories, and test plans
• Supporting product improvements and the development of new value propositions
• Proposing initiatives to enhance digital visibility and customer acquisition
• Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
• Developing contact strategies aligned with key customer life moments

Connaissances

Design thinking

Agile methodologies

Analytics tools

Communication skills

English proficiency

French knowledge

Dutch knowledge

Formation

Bachelor’s or Master’s degree

Outils

Figma

Google Analytics

Adobe Analytics

Description du poste

What does your job as a Customer Journey Expert look like?

As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.

You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you!

Your responsibilities include

• Driving sales across all channels (digital and brokerage)
• Building and executing a full action plan for the distribution of non-life insurance products
• Developing and optimizing digital sales flows and product pages
• Designing segmentation and personalization strategies
• Continuously improving the digital sales funnel to maximize conversion
• Translating business needs into business requirements, user stories, and test plans
• Supporting product improvements and the development of new value propositions
• Proposing initiatives to enhance digital visibility and customer acquisition
• Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
• Developing contact strategies aligned with key customer life moments

This is how you fit perfectly into our team

• Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
• Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
• Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
• Excellent communication skills in English, with a good knowledge of French and Dutch
• Ability to manage end-to-end projects and multiple stakeholders
• Passion for innovation, digital trends, and continuous learning
• Customer-focused, collaborative, and result-driven

Who are we looking for?

NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!

What you get with NN

• Your attractive salary package is supplemented by some attractive fringe benefits such as:
• group and hospitalization insurance
• meal and eco-vouchers
• 20 holiday days and 12 days recovery time

To discover your talents, develop them further and build on your career, you will receive:

• a diverse range of training courses
• opportunities for internal mobility

At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.

Do you see yourself working as a Customer Journey Expert?

You are more than welcome!