Customer Journey Expert Non Life

NN; Brussel Hoofdstad; Hybrid; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Group and hospitalization insurance

Meal vouchers

21–32 days off per year

Job summary

NN Belgium is seeking a Customer Journey Expert to shape the digital sales journey in a hybrid setup in Brussels. You will collaborate with Product to define strategies, optimize pages, and drive revenue while enhancing customer experience.

We value a digital mindset, insurance experience, and strong analytics. Proficiency in English, French and Dutch helps manage multiple stakeholders in an innovative environment.

Qualifications

• Bachelor’s or Master’s degree with at least 2 years in a similar digital, sales, or customer journey role.
• Knowledge of digital sales processes; experience in insurance processes or products is a strong plus.
• Ability to translate business needs into business requirements, user stories, and test plans.

Responsibilities

• Drive sales across all channels (digital and brokerage).
• Build and execute a full action plan for the distribution of non-life insurance products.
• Develop and optimize digital sales flows and product pages.
• Design segmentation and personalization strategies.
• Continuously improving the digital sales funnel to maximize conversion.
• Translating business needs into business requirements, user stories, and test plans.
• Supporting product improvements and the development of new value propositions.

Skills

Agile methodologies

Design thinking

Analytics tools

Project management

Stakeholder management

Digital sales processes

English communication

French knowledge

Dutch knowledge

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Figma

Google Analytics

Adobe Analytics

Job description

## Customer Journey Expert Non LifeAplikujremote type: Hybridlocations: Brusselstime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ2707611**What does your job as a Customer Journey Expert look like?**As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you! **Your responsibilities include*** Driving sales across all channels (digital and brokerage)* Building and executing a full action plan for the distribution of non-life insurance products* Developing and optimizing digital sales flows and product pages* Designing segmentation and personalization strategies* Continuously improving the digital sales funnel to maximize conversion* Translating business needs into business requirements, user stories, and test plans* Supporting product improvements and the development of new value propositions* Proposing initiatives to enhance digital visibility and customer acquisition* Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers* Developing contact strategies aligned with key customer life moments **This is how you fit perfectly into our team*** Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role* Knowledge of digital sales processes; experience in insurance processes or products is a strong plus* Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)* Excellent communication skills in English, with a good knowledge of French and Dutch* Ability to manage end-to-end projects and multiple stakeholders* Passion for innovation, digital trends, and continuous learning* Customer-focused, collaborative, and result-driven **Who are we looking for?**NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all! What you get with NN* Your attractive salary package is supplemented by some attractive fringe benefits such as:* group and hospitalization insurance* meal and eco-vouchers* 20 holiday days and 12 days recovery time To discover your talents, develop them further and build on your career, you will receive:* a diverse range of training courses* a comprehensive onboarding* workshops, coaching & well-being services* opportunities for internal mobilityAt NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport. Do you see yourself working as a Customer Journey Expert?You are more than welcome! Press “Apply now” at the top and make today your lucky day.At NN Belgium, we understand that your career is a big part of your life, which is why we make sure you feel happy – both in your specific role and at work in general. Everything you do has an impact: on customers, colleagues, and yourself. Together, we make a real difference. Benefits of working for NN Belgium* **Prime location**– NN Belgium is located next to Brussels South railway station, easily accessible by bike, walking or train – including Thalys.* **Work-life balance** –Our flexible working from home policy lets you enjoy the best of both worlds.* **Attractive benefits**– A strong salary package with health insurance, meal vouchers, eco-cheques, and for full-time employees, at least 32 days off per year. Diversity & InclusionAt NN, we want to create a working environment in which everyone feels welcome and can be themselves. That is why we have created 3 communities around 3 of our focus areas with our employees. We are extremely proud that our enthusiastic ambassadors are eager to work on topics such as Cultural Diversity, Gender Equality and Young Professionals. Seeking connection, learning from each other is our goal.#YouMatter