IT Support Engineer — 1st/2nd Line, Networks & Devices

Editx; Schaarbeek; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Editx in Brussels is looking for an IT Helpdesk Technician to deliver prompt 1st and 2nd line support via phone and email. You will take ownership of tickets, perform routine maintenance, configure workstations and peripherals, and troubleshoot connectivity and conferencing issues.

The role emphasizes structured processes, accurate user management, and clear communication within a fast-paced IT environment in Belgium.

Responsabilités

• Provide 1st and 2nd line technical support via call and email intake.
• Manage the end-to-end lifecycle of tickets within the helpdesk management tool.
• Execute technical actions and maintenance tasks based on established processes and checklists.
• Perform hardware staging and configuration for workstations and various peripherals.
• Troubleshoot technical issues related to network connectivity, mobile devices, and conferencing systems.
• Maintain user accounts and access permissions through directory services.

Description du poste

Editx in Brussels is looking for an IT Helpdesk Technician to deliver prompt 1st and 2nd line support via phone and email. You will take ownership of tickets, perform routine maintenance, configure workstations and peripherals, and troubleshoot connectivity and conferencing issues.

The role emphasizes structured processes, accurate user management, and clear communication within a fast-paced IT environment in Belgium.