Customer Experience Consultant

APM Terminals; Antwerpen; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible hours

International opportunities

Team events

Open office

Collaborative culture

Annual bonus

Gym and home-office equipment

Fresh fruits and coffee

Résumé du poste

Maersk is seeking a Customer Experience professional to support customers’ cargo movements and advise on e-solutions. You will collaborate with internal teams, manage stakeholder relationships, and lead CX improvements across road, rail, and sea shipments.

The role emphasizes strong communication, passion for customer service, and fluency in English and Dutch within a global logistics environment.

Qualifications

• Experience in shipping and logistics preferred.
• Passion for customer service and teamwork.
• Willing to offer extra services we provide.
• Empathetic and excellent communicator with diverse stakeholders.
• Interest in digitalization and the digital future of customer experience.
• Open to change and driving CX improvements.
• Fluent in English and Dutch.

Responsabilités

• Monitor outgoing and incoming cargo for customers, advise on e-solutions and promote services, respond via email, phone, or chat.
• Find out-of-the-box solutions to improve customers' supply chain.
• Lead the customer's business by managing stakeholders through shipment processes and regulations.
• Act as primary contact and build strong relationships, understand business needs and drivers.
• Manage your customer portfolio and share knowledge with the team.
• Be open to change and drive CX improvement initiatives.

Connaissances

Customer service

Team collaboration

Communication

Digitalization interest

English fluency

Dutch fluency

Description du poste

Maersk is listed among Time’s Top 100 Most Influential Companies and invites you to join our Customer Experience team to shape the future of transport and logistics.

We offer a job opportunity in an internationally growing business environment characterized by high pace. You will be working in a team of 6‑8 colleagues from diverse backgrounds, helping our customers’ goods move smoothly.

Benefits

• Flexible working hours
• Diverse international career opportunities
• Local fun events that encourage a tight‑knit workplace
• Open offices with coffee corners promoting conversation and teamwork
• A culture valuing and driving collaboration, personal development and open dialogues
• An attractive compensation package including an annual bonus based on the company’s performance
• Contribution to gym and home‑office equipment
• Fresh fruits and coffee in the office

Key responsibilities

• Monitor, pro‑actively where possible, all outgoing and incoming cargo for your customers, advising them on our e‑solutions and promoting extra services we offer, answering customer requests via email, telephone or internal teams chat
• Finding out‑of‑the‑box solutions that improve the supply chain of your customers
• Taking the lead in your customer’s business by managing stakeholders throughout the entire shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintaining a solid understanding of the cargo you are transporting via road, rail or sea
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
• Work on your customer portfolio, while also sharing knowledge and best practices with the team
• Be open to change and drive customer experience improvement initiatives where possible

Qualifications

• Previous experience within the shipping and logistics industry
• Someone with a passion for customer service and succeeding as a team
• Someone who’s not afraid to offer extra services we provide
• An empathetic person who is an excellent communicator, relating well to all kinds of people
• Somebody with an interest in digitalization and shaping the digital future of customer experience
• Someone who is open to change and drive customer experience improvement initiatives
• Excellent fluency in English & Dutch

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

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