Customer Experience Specialist — Logistics & Digitalisation

Maersk; Antwerpen; Sur place; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Diverse international career options

Regular team events

Open offices with coffee lounges

Annual bonus based on performance

Gym contribution

Daily fruits and coffee in office

Résumé du poste

Maersk in Belgium invites applicants to join our Customer Experience team in a fast-paced logistics environment near Antwerp. You will manage end‑to‑end shipments, advise customers on e‑solutions and services, and maintain strong relationships to continuously improve cooperation.

The role emphasizes teamwork, customer focus, and a proactive approach to digitalising customer experience, with fluency in Flemish and English. Flexible hours and open offices support collaboration and development.

Qualifications

• Someone with a passion for customer service and succeeding as a team.
• An empathetic person who is an excellent communicator and relates well to all kinds of people.
• Somebody with an interest in digitalisation and shaping the digital future of customer experience.
• Fluent in Flemish and in English.
• A nice‑to‑have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.

Responsabilités

• Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e‑solutions and service offers, answering customer requests via email, telephone or chat.
• Finding out‑of‑the‑box solutions that improve the supply chain of your customers.
• Take full ownership of the customer experience by managing the end‑to‑end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintaining a solid understanding of the cargo you are transporting via road, rail or sea.
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation.
• Work independently, while also sharing knowledge and best practices with the team.
• Be open to change and drive customer experience improvement initiatives.

Connaissances

Customer service mindset

Excellent communication

Digitalisation interest

Fluent Flemish

Fluent English

Shipping/logistics knowledge (nice-to‑

Description du poste

Maersk in Belgium invites applicants to join our Customer Experience team in a fast-paced logistics environment near Antwerp. You will manage end‑to‑end shipments, advise customers on e‑solutions and services, and maintain strong relationships to continuously improve cooperation.

The role emphasizes teamwork, customer focus, and a proactive approach to digitalising customer experience, with fluency in Flemish and English. Flexible hours and open offices support collaboration and development.