Customer Experience Consultant

Damco Spain SL; Antwerpen; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

International career opportunities

Local events & open offices

Coffee corners and collaboration

Annual bonus based on performance

Gym & home-office contributions

Fresh fruits and office coffee

Résumé du poste

Maersk is hiring for a Customer Experience role in Belgium, working with a diverse team to ensure smooth movement of goods for customers. You will engage via email, phone, and chat, promoting our e-solutions and added services.

The role emphasizes proactive problem solving and strong customer relationships. The ideal candidate has experience in shipping/logistics, a passion for customer service, and excellent communication in English and Dutch.

Qualifications

• Experience in shipping/logistics industry.
• Excellent English and Dutch communication skills.
• Empathetic team player with customer-centric mindset.

Responsabilités

• Monitor outgoing and incoming cargo via e-solutions and coordinate services.
• Provide proactive solutions to improve customers' supply chain.
• Lead stakeholder communication across shipment processes and regulations.
• Serve as primary contact and build strong customer relationships.
• Share knowledge and best practices with the team.
• Drive customer experience improvement initiatives.

Connaissances

Shipping & logistics experience

Customer service

Excellent communication

Fluency in English and Dutch

Description du poste

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we develop partnerships by understanding our customer’s business, developing (personalized) supply chain solutions and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

We offer

• We have flexible working hours
• Diverse international career opportunities
• Regular local fun events to encourage a tight-knit workplace
• Open offices with coffee corners promoting conversation and teamwork
• A culture valuing and driving collaboration, personal development and open dialogues
• An attractive compensation package including an annual bonus based on the company’s performance
• Contribution to gym and home-office equipment
• Fresh fruits and coffee in the office

You will be working in a team of 6-8 colleagues coming from diverse backgrounds. All working towards helping our customer’s goods moving smoothly.

Key responsibilities

• Monitor, pro-actively where possible, all outgoing and incoming cargo for your customers, advising them on our e-solutions and promoting extra services we offer, answering customer requests via email, telephone or internal teams chat
• Finding out-of-the-box solutions that improve the supply chain of your customers
• Taking the lead in your customer’s business by managing stakeholders throughout the entire shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
• Work on your customer portfolio, while also sharing knowledge and best practices with the team
• Be open to change and drive customer experience improvement initiatives where possible

We are looking for

• Previous experience within the shipping and logistics industry
• Someone with a passion for customer service and succeeding as a team
• Someone who’s not afraid to offer extra services we provide

• An empathetic person who is an excellent communicator, relating well to all kinds of people
• Somebody with an interest in digitalization and shaping the digital future of customer experience
• Someone who is open to change and drive customer experience improvement initiatives
• Excellent Fluency in English & Dutch

In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers’ supply chain. If you want to join us on this vision, we are very much looking forward to your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].