Customer Experience Consultant

Maersk; Antwerpen; Sur place; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Diverse international career options

Regular team events

Open offices with coffee lounges

Annual bonus based on performance

Gym contribution

Daily fruits and coffee in office

Résumé du poste

Maersk in Belgium invites applicants to join our Customer Experience team in a fast-paced logistics environment near Antwerp. You will manage end‑to‑end shipments, advise customers on e‑solutions and services, and maintain strong relationships to continuously improve cooperation.

The role emphasizes teamwork, customer focus, and a proactive approach to digitalising customer experience, with fluency in Flemish and English. Flexible hours and open offices support collaboration and development.

Qualifications

• Someone with a passion for customer service and succeeding as a team.
• An empathetic person who is an excellent communicator and relates well to all kinds of people.
• Somebody with an interest in digitalisation and shaping the digital future of customer experience.
• Fluent in Flemish and in English.
• A nice‑to‑have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.

Responsabilités

• Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e‑solutions and service offers, answering customer requests via email, telephone or chat.
• Finding out‑of‑the‑box solutions that improve the supply chain of your customers.
• Take full ownership of the customer experience by managing the end‑to‑end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintaining a solid understanding of the cargo you are transporting via road, rail or sea.
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation.
• Work independently, while also sharing knowledge and best practices with the team.
• Be open to change and drive customer experience improvement initiatives.

Connaissances

Customer service mindset

Excellent communication

Digitalisation interest

Fluent Flemish

Fluent English

Shipping/logistics knowledge (nice-to‑

Description du poste

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we put our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions and collaborating towards a carbon neutral future for transports and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

This is why you should join us…

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. You will be working in a team of 7 motivated and engaged people with a diverse background who bring a smile to their customers every day. We have flexible working hours. Our office is located in Berchem (near Antwerp).

Benefits

• Diverse international career opportunities
• Regular team events to encourage a tight‑knit workplace
• Open offices with coffee lounges promoting collaboration, conversation and teamwork
• A culture valuing and driving collaboration, personal development and open dialogues
• An attractive compensation package including an annual bonus based on the company’s performance
• Contribution to gym
• Daily fresh fruits and coffee in the office

Responsibilities

• Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e‑solutions and service offers, answering customer requests via email, telephone or chat.
• Finding out‑of‑the‑box solutions that improve the supply chain of your customers.
• Take full ownership of the customer experience by managing the end‑to‑end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintaining a solid understanding of the cargo you are transporting via road, rail or sea.
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation.
• Work independently, while also sharing knowledge and best practices with the team.
• Be open to change and drive customer experience improvement initiatives.

Qualifications

• Someone with a passion for customer service and succeeding as a team.
• An empathetic person who is an excellent communicator and relates well to all kinds of people.
• Somebody with an interest in digitalisation and shaping the digital future of customer experience.
• Fluent in Flemish and in English.
• A nice‑to‑have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.

In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers – connecting and simplifying our customers’ supply chain. If you want to join us on this vision, we are very much looking forward to your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].