Technical Support Engineer Professional · Office Belgium, Office Netherlands ·

BESTMIX Software; Maldegem; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Attractive salary package

Collaborative team culture

Flexible hours

Challenging role with varied tasks

International working environment

Training and education opportunities

Job summary

BESTMIX Software seeks a Technical Support Engineer to diagnose incidents, reproduce defects, and guide customers through using our software. You will collaborate with Product, Engineering, Customer Success, and Technical Writing teams from our Maldegem or Veenendaal offices, delivering clear, professional support and helping improve our knowledge base and product.

Experience with Dynamics 365 and SaaS environments is valued, as is the ability to manage multiple issues with calm,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience with Microsoft Dynamics 365.
• Strong troubleshooting and structured problem-solving skills.
• Experience in software support, incident management, or similar environment.
• Ability to investigate and resolve issues independently.
• Experience reproducing and documenting software defects.
• Clear communication with technical and non-technical stakeholders.
• Customer-focused and professional approach.
• Ability to manage multiple issues simultaneously.
• Interest in knowledge sharing and continuous improvement.

Responsibilities

• Investigate and resolve customer-reported technical incidents.
• Provide first- and second-line technical support for BESTMIX products.
• Diagnose application issues and distinguish between functional questions, configuration issues, and software defects.
• Reproduce software defects in a consistent and structured way.
• Classify technical issues and elevate them when appropriate.
• Document findings and contribute to the knowledge base.
• Maintain clear, timely, and professional communication with customers.
• Identify recurring issues and share findings with Product and Engineering.
• Collaborate with Product Leads, Technical Leads, Engineering, Customer Success, and Technical Writing.
• Balance multiple customer issues while maintaining responsiveness and investigation quality.
• Support customers functionally and guide them on how to use our software.

Skills

Strong analytical skills

Clear communication

Incident management experience

Customer-focused approach

Team collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Dynamics 365

SaaS applications

Job description

Help customers succeed by turning technical challenges into clear solutions

Are you an analytical problem solver who enjoys investigating complex software issues? Do you combine technical expertise with clear, customer-friendly communication? At BESTMIX, you will help customers get the most out of our software by diagnosing incidents, finding effective solutions, and contributing to the continuous improvement of our products.

You will be part of Technical Services and act as an important technical link between our customers and our Product, Engineering, Customer Success, and Technical Writing teams.

You will work from our headquarters in Maldegem, Belgium or our office in Veenendaal, the Netherlands.

What will you do?

As a Technical Support Engineer, you provide first- and second-line technical support for BESTMIX products. You investigate and resolve technical issues, reproduce software defects, monitor system behavior, and keep customers informed throughout the support process.

Your responsibilities include:

• Investigate and resolve customer-reported technical incidents.

• Provide first- and second-line technical support for BESTMIX products.

• Diagnose application issues and distinguish between functional questions, configuration issues, and software defects.

• Reproduce software defects in a consistent and structured way.

• Classify technical issues correctly and elevate them when appropriate.

• Document technical findings accurately and contribute to the development of our knowledge base.

• Keep customers informed through clear, timely, and professional communication.

• Identify recurring technical issues and share your findings with Product and Engineering.

• Collaborate closely with Product Leads, Technical Leads, Engineering, Customer Success, Technical Writers, and customers.

• Balance multiple customer issues while maintaining both responsiveness and investigation quality.

• Support the customer functionally and guide them how to use our software application(s).

What are we looking for?

You have / you bring:

• At least a bachelor’s degree or equivalent practical experience.

• Knowledge and experience of Microsoft Dynamics 365.

• Strong technical troubleshooting and structured problem-solving skills.

• Experience in software support, incident management, or a comparable technical support environment.

• The ability to investigate and resolve technical issues independently.

• Experience reproducing and documenting software defects

• Strong analytical skills and excellent attention to detail.

• The ability to classify incidents and determine when escalation is required.

• Clear communication skills with both technical and non-technical stakeholders.

• A customer-focused and professional approach.

• The ability to manage several customer issues and operational priorities simultaneously.

• An interest in knowledge sharing and continuous improvement.

Nice to have:

• Experience supporting enterprise SaaS applications.

• Knowledge of BESTMIX products or customer processes.

• Familiarity with Agile software development.

• Experience with incident management or service management practices.

What does Bestmix Software offer you?

At BESTMIX, you’ll get more than a job. You'll get the opportunity to build a successful career.

• An attractive salary package with extra benefits

• You will join a driven team that values collegiality, enthusiasm and creativity

• A high degree of independence and flexibility to plan your own work and hours

• A challenging position with a wide variety of tasks and responsibilities

• A professional and international working environment relying on the latest technologies

• Specific training and education opportunities in function of your growth profile

Why BESTMIX Software?

At BESTMIX, you will work in a software environment where technical expertise, customer focus, collaboration, and continuous improvement come together.

You will have the opportunity to investigate meaningful technical challenges, share your knowledge, and work closely with colleagues across Technical Services, Product, Engineering, Customer Success, and Technical Writing.