Technical Delivery & Support Coordinator (Remote)

BESTMIX Software; Maldegem; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Work from home

International team

Company car

Training & development

Competitive salary

Résumé du poste

BESTMIX Software is seeking a Technical Delivery Support Coordinator to act as the link between customers and our Customer Service department. The role requires IT affinity, analytical thinking, and a proactive, autonomous mindset.

You will join an international team from our Maldegem or Veenendaal offices. You will coordinate ticket management, assess bug applicability, monitor time on tickets, and manage change requests.

Qualifications

• IT affinity and analytical mindset to work on quality IT solutions.
• Customer-oriented approach in internal and international context.
• Experience with ERP software and ticket management processes.
• Proficient in Dutch and English; knowledge of French or German is a plus.
• Minimum bachelor’s degree.

Responsabilités

• Coordinate and monitor the ticket management system.
• Determine applicability of bug fixes to tickets.
• Monitor time spent on tickets and manage change requests.
• Ensure smooth handover from implementation to customer support.
• Organize periodic support management meetings with customers.
• Schedule and monitor periodic updates/releases.

Connaissances

IT affinity

Analytical mindset

Customer-oriented

Ticket management

ERP knowledge

Dutch proficiency

English proficiency

Team collaboration

Autonomy

Formation

Bachelor’s degree

Outils

ERP software

Description du poste

BESTMIX Software is seeking a Technical Delivery Support Coordinator to act as the link between customers and our Customer Service department. The role requires IT affinity, analytical thinking, and a proactive, autonomous mindset.

You will join an international team from our Maldegem or Veenendaal offices. You will coordinate ticket management, assess bug applicability, monitor time on tickets, and manage change requests.