Client Servicing Advisor Corporate Banking (SRQ160859)

TiTans Consulting; Belgique; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

TiTans Consulting is seeking a Cash Customer Service professional to support Corporate Banking clients in Belgium, handling a wide range of Cash Management products and post-implementation requests.

The role requires strong language skills in Dutch, French, and English, plus a client-focused and proactive approach in a hybrid work setting with 50% on-site and 50% remote work after an initial training period.

Qualifications

• Good expertise in MS Office.
• Being client oriented is a must.
• You can analyse and provide solutions to the clients in your portfolio and take proactive actions to solve recurring issues.

Responsibilities

• Interact daily with clients in your portfolio, addressing operational questions.
• Coordinate and handle post-implementation requests for Cash Management products.
• Maintain and update a dashboard with ongoing requests and report progress to clients.
• Liaise with multiple bank departments in Belgium and abroad in an international environment.
• Keep knowledge up to date through scheduled training sessions.

Skills

MS Office

Client oriented

Analytical skills

Tools

Connexis

Swift

Elink

Ebics

Job description

Function description
Cash Management assists Corporate Banking clients with the optimization of their Working Capital, Cash and Treasury Management. Cash Management Belgium, in close cooperation with Cash Management Competence Center, is active in more than 55 countries in Europe, United States and Asia.

Cash Customer Service (CCS) aims to provide direct, international and personal services to a selection of its strategic clients.

You will have daily contact with these clients in your portfolio. You will treat, analyse and provide feedback to their operational questions (for both Belgian and foreign BNPP accounts) on a wide variety of Cash Management products (payments, reporting, cash pooling, cards and electronic applications)

You coordinate and handle their post-implementation requests for Cash Management products (Connexis, Swift, Elink, Ebics, Cash Pool).

You maintain an overview of all ongoing requests (dashboard) and regularly update your client on the progress of their requests via status meetings.

You will have to liaise with several departments in the bank both in Belgium and abroad; You will be working in an international environment

You keep your knowledge of the various products and applications up to date, including by participating in scheduled training sessions.

Managing and analysing your client portfolio is key to providing advice, taking proactive action, and resolving recurring issues.

You will join a dynamic organisation where change is central. Our online platforms and applications evolve continuously, and our employees grow alongside them.

Language requirements

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Telework

After an initial training period : 50% on site and 50 % homework

Technical experience mandatory

• Good expertise in MS Office

Business experience mandatory

• Being Client Oriented is a must
• You can analyse and provide solutions to the clients in your portfolio and take proactive actions to solve recurring issues
• You are willing to keep up to date your skills and knowledge of the wide variety of products and tools
• Strong analytical skills
• Good communicator, diplomatic and customer-oriented