Client Support & Branch Coordination Specialist

Axis Group - HR Advisor; Brussel Hoofdstad; On-site; EUR 27,000 - 42,000; Full time

Job summary

Axis Group - HR Advisor is seeking a Client Administration & Support Officer to join a financial institution in Brussels, Wavre or Antwerp. You will manage client inquiries and coordinate branch activities, ensuring smooth daily banking operations and a high level of service.

The role emphasizes client support over advisory duties, with responsibilities spanning scheduling, documentation, and cross‑team collaboration to enhance the client experience.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–8 years of customer service or banking support experience.
• This role is client support-focused, not pure advisory.

Responsibilities

• Serve as the first contact for customers and branch colleagues via phone, email, and digital channels.
• Provide support on daily banking operations, including online banking, payment transactions, transfers, and bank cards.
• Follow up on customer requests and ensure timely and accurate resolution.
• Analyze questions and identify solutions independently.
• Maintain records and ensure proper case tracking.
• Escalate complex issues to specialized teams when required.
• Collaborate with colleagues to deliver a professional and customer-focused service experience.

Skills

Dutch

French

English

Communication skills

Education

Bachelor's degree

Job description

Axis Group - HR Advisor is seeking a Client Administration & Support Officer to join a financial institution in Brussels, Wavre or Antwerp. You will manage client inquiries and coordinate branch activities, ensuring smooth daily banking operations and a high level of service.

The role emphasizes client support over advisory duties, with responsibilities spanning scheduling, documentation, and cross‑team collaboration to enhance the client experience.