Cargo Load Controller — On-Time, Safe & Efficient

Challenge Handling; Grâce-Hollogne; On-site; EUR 40,000 - 60,000; Full time

Job summary

Challenge Handling is seeking an Operations Officer to act as liaison with clients and oversee cargo-related flight handling. You will instruct and guide build-up, coordinate with Shift Leaders, and ensure accurate communication across internal departments and customers.

You will issue required flight papers and support continuous improvement via reporting channels. The role requires a bachelor’s degree, fluent English, and strong teamwork.

Qualifications

• Bachelor's degree is required.
• Fluent in English (verbal & written).
• Computer skills.
• Clean police record (to be proven).
• Excellent human relationship skills.
• Team worker.
• Able to work under operational constraints and tight deadlines.
• Ability to invest extra hours if needed.

Responsibilities

• Coordinate and supervise all cargo-related functions associated with flight handling.
• Daily coordination with the client to meet goals, including optimizing build-up, weight vs volume, and dangerous goods policy.
• Organize/optimize the warehouse and ramp activities, coordinating with shift leaders and Duty Managers while respecting safety, productivity and quality objectives.
• Follow up flight schedule, set up HOTAC, crew transport and in-flight catering if requested by the airline.
• Prepare weight & balance and load plan, accounting for all planned load and A/C restrictions.
• Ensure flight crews receive all information and PPW needed (ZFW, NOTAM, METEO, GEN-DEC).
• Achieve an "ON TIME" performance.
• Respect and follow handling procedures linked to CEIV certifications (Pharma, live animals, lithium batteries) based on SLA and SOP and training.

Skills

Fluent English

Team player

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Computer skills

Job description

• Job Description
  
  

– The Ops Officer will act as a “liaison” officer on behalf of the company towards our clients.

– He / she will instruct and guide, the build-up of the cargo in coordination with the “Shift Leaders” and Duty Manager.

– He / she must be able to communicate, accurately and efficiently, with all internal departments and clients.

– He / she will provide / issue all flight papers, required by the customer.

He/she is responsible for reporting any (potential) problems, possible improvements, ideas or feelings that could help contribute to the continuous improvement of well-being at work, safety and quality. This can be done through all available reporting channels (application, oral, e-mail, letter,…) confidentially, anonymously or by name.

Responsibilities

– Coordinate and supervise all cargo-related functions associated with flight handling.

– Daily coordination with the client to meet their goals, special attention to:

• Optimize the build-up, weight versus volume
• Priorities set by the client
• Dangerous goods policy
  
  

– To organize / optimize the W/H and RAMP activities, in coordination with the shift leaders and Duty Managers while respecting safety, productivity and quality objectives.

– Follow-up flight schedule, set up HOTAC, crew transport and in-flight catering, if requested by the airline.

– To prepare a Weight & Balance and Load Plan, accounting for all of the planned load and with consideration to all A/C restrictions.

– Ensure that the flight crews receive all information and PPW they need (ZFW, NOTAM, METEO, GEN-DEC).

– To achieve an “ON TIME” performance.

– Respect and follow handling procedures linked to the CEIV certifications (Pharma-Live animals-Lithium batteries) based on the SLA and SOP linked to the CEIV certifications and as par the given trainings.

Education

Experience

– Formal demands:

• “bachelor” degree
• Fluent in English (Verbal & written)
• Computer skills
• Clean police record (to be proven)
• Excellent human relationship.
• Team worker
• Able to work under operational constraints and tight deadlines
• Ability to invest extra hours in work if needed.
  
  

– None Formal Demands

• Experience as traffic officer, load controller or loadmaster (a +)
• Successfully pass the internal load master course.
• Valid dangerous good licence.
  
  

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