Customer Service Representative / Agent

Challenge Aircargo Ltd; Luik; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Parking available

Structured onboarding

Ongoing training

Advancement opportunities

Benefits under Joint Committee 315.02

Job summary

Challenge Aircargo Ltd, located at Liège Airport, is seeking a Customer Service Representative to coordinate across commercial, legal, operational and logistics teams. You will manage inquiries, bookings, and documentation to ensure high customer satisfaction.

Requirements include a Bachelor's degree in a related field and fluency in English and French, with a fixed-term contract offering potential permanence.

Qualifications

• Bachelor's degree in foreign trade, law, accounting or administration.
• Previous experience in customer service is an asset.
• Fluency in English and French.

Responsibilities

• Coordinate with internal departments to effectively manage customer inquiries throughout the process.
• Ensure timely and accurate follow-up of booking requests received via email.
• Enter booking data into the ERP system accurately.
• Manage and track required documentation for end-to-end service.
• Handle customer complaints, propose solutions, and follow up through resolution.
• Maintain customer records, process accounts, and file documents properly.
• Escalate major incidents and claims to the appropriate departments.

Skills

English (Fluent)

French (Fluent)

Data entry

Organized

Multi-tasking

Education

Bachelor's degree in foreign trade, law, accounting or administration

Job description

Join a leading international company and help ensure smooth air freight operations.

Do you enjoy customer contact, operational environments and days filled with a variety of challenges?

Job purpose:

The Customer Service Representative is responsible for coordinating with the various internal departments within Challenge Group, including commercial, legal, operational and logistics teams to effectively manage customer inquiries throughout the entire process and ensure a consistently high level of customer satisfaction.

Responsibilities

Your role as a Customer Service Representative:

• Ensure timely and accurate follow-up of booking requests received via email.
• Enter booking data into the ERP system accurately.
• Manage and track required documentation for smooth end-to-end service.
• Monitor and follow up on groom bookings.
• Understand customer needs and deliver appropriate solutions.
• Provide accurate, complete, and reliable information.
• Handle customer complaints, propose suitable solutions, and follow up through resolution.
• Maintain customer records, process accounts, and ensure proper document filing.
• Coordinate with internal departments to ensure effective follow-up on complaints.
• Prepare required documentation and summaries for the Legal Department.
• Escalate major incidents and official claims to the appropriate departments.

Your profile

• Bachelor's degree in foreign trade, law, accounting or administration
• Previous experience in customer service is an asset
• Fluency in English and French
• Comfortable with IT tools and data entry
• Organized, methodical and solution-oriented
• Ability to handle multiple requests at the same time while effectively prioritizing tasks
• Team spirit and willingness to learn in a demanding environment
• A fixed-term contract with the prospect of a permanent contract after evaluation
• An attractive salary package in accordance with Joint Committee 315.02, including benefits
• A structured onboarding program to support you from day one
• Ongoing training to develop your skills
• Real prospects for advancement within an international group
• A challenging environment located at Liège Airport
• Parking available and easy access to the site
• A close-knit team of around twenty employees where every contribution counts