Business Process Manager

ThoughtLabs Belgium; Brussel Hoofdstad; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ThoughtLabs Belgium is seeking a Business Process Manager at NCC with 4–8 years in the energy sector to lead real-time balancing and related process improvements. The role combines onsite and remote work in a hybrid setup, spanning coordination with product teams and cross‑functional stakeholders across Europe.

Requirements include a Master in a technical or economic field, English plus Dutch or French, and willingness to travel up to four days per quarter. EU/national eligibility is assumed.

Qualifications

• Master degree in a technical or economic field is required.
• At least three years of work experience in the energy industry.
• Fluency in English and Dutch or French; willingness to improve Dutch or French as needed.
• Able to work independently and in a team; proactive in process design and improvements.
• Strong analytical skills and ability to prepare detailed error analyses.

Responsibilities

• Manage and deliver complex change projects tied to new NCC processes.
• Plan projects and coordinate project-team meetings; define business needs.
• Collaborate with product teams to refine requirements and approve designs.
• Write operational procedures and provide training to shift engineers.
• Support roll-out, hyper-care after go-lives and ensure reporting to stakeholders.
• Represent NCC operational needs as a business stakeholder in internal/external project teams.
• Act as a contact point for processes and domain knowledge; share expertise.
• Provide support to operational teams during incidents when needed.

Skills

Experience 4-8 years

Languages English

Languages Dutch or French

Initiative & self‑starter

Process design & improvement

Analytical thinking

Communication & stakeholder management

Travel readiness within Europe

Education

Master degree in a technical or economic field

Job description

Experience: 4 to 8 years of experience needed not more than 8 years

Mode: Hybrid (2 days onsite and 3 days remote)

Languages: English and French or Dutch needed

Note: EU citizens or Belgian work permit candidates are eligible

The Business Process Managers (‘BPM’) at the National Control Center (NCC) are driven by the ever-changing energy landscape, changing national or EU regulations and the continued integration of European electricity markets.

Generally, as a BPM at the NCC, you will manage a range of projects and gain in-depth knowledge to act as a subject matter expert for specific domains and processes, both in-house and externally.

For this specific hiring, the NCC is searching for a team reinforcement who will work on processes linked to the Real-Time Balancing business domains. This includes activities related to FCR/aFRR/mFRR product evolutions, European balancing platforms PICASSO & MARI, congestion meets balancing challenges, evolutions linked to flexible connections, BRP positioning, balancing indicators for control room, etc.

More in general, your responsibilities could be the following:

• Ensuring the realisation of complex change projects linked to new processes at the NCC dispatching. This will involve:
• project planning & coordination of project-team meetings
• determine needs of the business (e.g. our shift engineers)
• cooperate with our dedicated product teams who build the operational tools for the control room (refine business requirements, approve technical design-proposals, perform business tests)
• write operational procedures
• provide training sessions to the shift engineers
• participate in roll‑out and hyper‑care after go‑lives
• Ensuring good communication and sufficient reporting on your initiatives, so all stakeholders have access to the information they need to perform their role.
• Representing NCC operational needs as business stakeholder in the different internal & external project teams (e.g. voice operational concerns and principles in discussions with market colleagues).
• Other duties, including development of the experience and business domain expertise necessary to act as the company’s internal and external point of contact for your process domain(s).
• Provide support to operational teams during incidents when needed.

Requirements:

Candidates must meet the following requirements:

• You have a Master degree in a technical or economic field;
• You have at least three years of work experience in the energy industry;
• Prior knowledge of the Belgian balancing context is a strong plus;
• You speak English and Dutch or French fluently and are willing to improve your knowledge of Dutch or French if necessary;
• You find it easy to take initiative, and you are able to work both independently and in a team;
• You know how to design & implement new processes and are proactive in their improvement;
• You are analytical and able to prepare detailed error analyses;
• You are able to think on a conceptual level, but you can switch to a more pragmatic and operations‑oriented mindset when needed;
• You are able to identify connections with other activities within the company;
• You are able to communicate assertively;
• You are willing to travel within Europe two to four days per quarter, if required because of the projects assigned to you;