Brand Representative - Rue Neuve, Hollister

AFH Belgium SPRL; Charleroi; Sur place; EUR 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Merchandise Discount

Health Insurance (DKV)

Retirement & Life Insurance Plan

13th month salary (100%)

Commuter Allowance 50%

Résumé du poste

Abercrombie & Fitch Co. is seeking Brand Representatives in Belgium to bring our store experience to life, engaging customers with care and representing the brand authentically. You will help customers find what they need and maintain a welcoming store environment.

Responsibilities include assisting customers, replenishing stock, handling purchases and returns, and supporting omni-channel orders. Fluency in English is required; Dutch is optional but appreciated.

Qualifications

• Fluent in English; Dutch optional but appreciated.
• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsabilités

• Provide warm, welcoming, and attentive service to customers across categories.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges at the cash wrap.
• Support Save the Sale orders and fulfill in-store pick-up and ship-from-store orders.

Connaissances

Fluent English

Welcoming customer experience

Organizational skills

Reliability/attendance

Description du poste

Job Description: Our Brand Representatives bring our store experience to life- engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

Fluent in English - Dutch optional but appreciated.

Ability to create a welcoming and inclusive customer experience.

Comfort working in a dynamic environment, balancing customer engagement and operational tasks.

Strong organizational skills and attention to detail.

Reliability and commitment to consistent attendance.

What You’ll Get

• Paid Time Off
• Indefinite Contract or Definite Contract
• Merchandise Discount
• Health and Hospitalization Insurance (DKV)
• Retirement & Life Insurance Plan (ATHORA)
• Associate Assistance Program (AAP)
• 13th month payment - 100%
• Ecochecks
• Commuter Allowance - 50%
• Training and Development Opportunities for Career Advancement
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.